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Conviva Platform and Apps

Conviva's Digital Intelligence Platform unifies fragmented signals into a single source of truth. Powered by full-census, client-side telemetry and stateful, real-time analytics, Conviva's Platform connects consumer experience patterns to outcomes and system performance. AI-driven insights with intuitive exploration through Pulse (visual) and Nexa (natural language), it enables teams to transform digital complexity into growth, reliability, and operational intelligence.

Digital Product Insights connects every digital interaction—across apps, websites, and AI agents—to business outcomes and system performance, delivering real-time insights that uncover growth opportunities, pinpoint issues with root-cause precision, and optimize accuracy and reliability at any scale.

Video Streaming Insights delivers real-time visibility and AI-powered insights to ensure flawless streaming experiences—delighting viewers while driving engagement and revenue.

Agentic Insights analyzes every conversation and consumer engagement pattern across agents, apps, and websites at any scale—extracting intent, semantics, and sentiment—and links them directly to outcomes. By turning these insights into improved prompt engineering, tool instructions, configuration, and automated labeling, it enhances agent accuracy, reliability, and trust.

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Core Concepts and Features

Digital Intelligence Platform: Integrates data from all of your data streams using full-census client-side telemetry and internet-scale data pipelines. Time-state processing enables the sessionalization and normalization required for stateful metric calculations.

Time-State Analytics: Conviva's timeline abstraction represents all event stream data as timelines with a set of timeline operators to compute stateful metrics. The underlying details are complex, but the geometric timeline abstraction offers a simple, but powerful approach for calculating the stateful metrics essential for real-time and advanced outcome-based performance analytics.

Conviva Features: Connect experience and engagement patterns to outcomes across digital products and AI agents, natively measuring and analyzing consumer interactions and conversations spanning apps, websites, and AI agents.

Pattern Analytics automatically discover real consumer experience patterns from every session.

Predictive Intelligence continuously examines customer segments, marketing campaigns, feature usage, devices, and performance to pinpoint the strongest outcome drivers and turn them into prioritized actions.

Cohort Replay replaces single-session replays by surfacing representative replays reflecting cohorts that share behavioral and technical attributes.

Nexa, a natural-language interface into the Conviva® platform, lets anyone ask questions to create dashboards or explore behavioral patterns, drivers, and opportunities in real time.

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Conviva Setup

Setup starts with the Conviva light-weight sensor and data ingest for out-of-box Flows, metrics, and metadata to advanced customized insights.

📱 Data Ingest

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🔍 Activation

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☁️ Compute

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📊 Automate

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📊 Ask

Step 1: Ingest data using the SDK
Step 2: Gain insights
Step 3: Generate custom insights
Step 4: Automatic AI alerting
Step 5: Advanced prompts and queries

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