Service Performance Metrics
Service Performance metrics capture measurable indicators derived from network and backend interactions that reflect the reliability, responsiveness, and efficiency of digital services. These metrics provide insights into how network performance impacts user experiences, highlighting slow responses, failed requests, and error rates.
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Metric |
Defintions |
Secondary Metrics | Supported Sensors |
|---|---|---|---|
| Mins with 0 Network Response Code |
The percentage of one-minute intervals in app sessions with network request failures with a response code of 0 (response code = 0). The metric is calculated as the count of one-minute intervals in app sessions with network request failures with a response code of 0, divided by the count of active minutes. Note: Enabling the # mode displays the metric in number format, representing the total count of one-minute intervals in app sessions with network request failures with a response code of 0. In this metric, Mins indicates the one-minute intervals during which at least one metric impact occurred. |
App Startup CountMinutes of Active Time |
|
| Mins with 4xx Network Response Code |
The percentage of one-minute intervals in app sessions with network request failures with a response code between 400 and 499 (response code = 4xx). The metric is calculated as the count of one-minute intervals in app sessions with network request failures with a response code between 400 and 499, divided by the count of active minutes. Note: Enabling the # mode displays the metric in number format, representing the total count of one-minute intervals in app sessions with network request failures with a response code between 400 and 499. In this metric, Mins indicates the one-minute intervals during which at least one metric impact occurred. |
Minutes of Active Time |
|
| Mins with 5xx Network Response Code |
The percentage of one-minute intervals in app sessions with network request failures with a response code between 500 and 599 (response code = 5xx). The metric is calculated as the count of one-minute intervals in app sessions with network request failures with a response code between 500 and 599, divided by the count of active minutes. Note: Enabling the # mode displays the metric in number format, representing the total count of one-minute intervals in app sessions with network request failures with a response code between 500 and 599. In this metric, Mins indicates the one-minute intervals during which at least one metric impact occurred. |
Minutes of Active Time |
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| Mins with High Network Response Duration (Beta) |
The percentage of one-minute intervals in app sessions with at least one successful network_request event which has a response time longer than 2 seconds. A high value indicates repeated slow network performance within the app. The metric is calculated as the count of one-minute intervals in app sessions with at least one successful network_request event which has a response time longer than 2 seconds, divided by the count of active minutes. Note: Enabling the # mode displays the metric in number format, representing the total count of one-minute intervals in app sessions during which at least one successful network_request event has a response time longer than 2 seconds. In this metric, Mins indicates the one-minute intervals during which at least one metric impact occurred. |
Active Devices |
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| Network Request Count | The total number of the network_request event during the specified time interval. | N/A |
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| Network Request Failure |
The proportion of total count of failed network requests. This calculation divides the total count of failed network requests by the number of network requests. Note: Enabling the # mode displays the metric in number format, representing the total number of failed network requests during the specified time interval. VSI App considers a network request as failed when the response code meets any of the conditions (OR conditions): Falls within the range 400-599 Matches a customer defined response code out of the range 100-599, such as 600 Note: Customer defined response codes are user-configurable and do not affect the default interpretation of 2xx (Successful responses) or 3xx (Redirection messages) unless explicitly defined. Equals 0 Note: If DPI sensor cannot collect a network request response code, App considers the network request as null and counts it towards the total number of successful network requests. |
Active Device |
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| Network Response Duration |
The duration, measured in seconds, for web servers to handle network response , including the time taken to receive, process, and respond. This metric is calculated by dividing the total duration of the entire process for web servers to handle network response by the total number of the network_request event. Distribution: Total Request Count vs Network Request Duration Distribution: a distribution by preset buckets, where each bucket displays the total request count in a specified range for the corresponding network request duration. This distribution helps you to identify performance issues and optimize the performance of web applications. Note: Network request is a type of web request that allows web pages to update content dynamically without requiring a full page refresh. |
Network Request Count |
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