What's New in Conviva Apps

Navigation: Pulse product surfaces renamed to Video and App

Pulse left navigation — Video and App now carry the product-surface names used across VSI.

Feature Update: The Pulse navigation labels now match the VSI product-surface model: DPI is renamed to App, and Video Streaming Insights is renamed to Video. Ads is unchanged. This is a labelling change only — no dashboards, metrics, filters, saved views, permissions, or API behavior changed, and no action is required.

Use Case: Consistent, customer-facing names across Video, App, and Ads make it clear which surface you are in and which product a given capability belongs to.

More Details: VSI Product Surfaces.

Notifications: Global Mute (Beta) for All Alert Notifications

Feature Update: Mute all AI Alert and manual alert notifications across every channel for a set window (up to 24 hours) — useful for maintenance windows or known low-traffic periods.

Use Case: During a maintenance window or a known low-traffic period, mute notifications so non-actionable alerts don't reach your team, while the alerts themselves stay visible on the Alert Listing page.

More Details: Global Mute (Beta).

May 14, 2026

AI Alerts: Reinstate AI Alerts Support for Ad Metrics

Feature Update: Resumes AI Alerts support for Ad metrics. This dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data. It improves root cause visibility and enhances analysis of issue impacts. (AI Alerts for Ads will be enabled in phases starting May 14, 2026, through end of May 2026.)

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Use Case: Use the AI Alerts dashboard to identify key anomalies, then jump to detailed anomaly analysis through the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Ad Rebuffering Ratio) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to identify the metric's highest value, which helps analyze the issue's impacts.

More Details: AI Alerts.

May 7, 2026

Settings: New API Usage Dashboard Menu Item

Feature Update: Simplifies API Usage Dashboard access with a direct link in the Settings menu, eliminating multi-step navigation.

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Use Case: Quickly access API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.

More Details: Settings and Usage Dashboard.

April 9, 2026

Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard

Feature Update: Introduces call origin filtering in the Usage Dashboard to distinguish between MCP-originated and Pulse API calls. This enhancement enables targeted analysis of traffic distribution, supports measurement of MCP adoption, and improves troubleshooting by isolating issues specific to each access path. The Call Origin filter provides options to view MCP-only, direct-only, or combined traffic, with dashboard metrics updating dynamically based on the selected configuration.

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Use Case: Check your overall API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.

More Details: Usage Dashboard.

March 26, 2026

SPI: Updated SPI Setting Persistence for Shared and Saved Dashboards

Feature Update: Updates SPI setting persistence so shared and saved dashboards maintain the SPI settings at the time the dashboards were generated.

The behavior of the SPI on shared dashboards depends on the date the share link was generated:

• Links generated before March 26: The dashboard consistently displays the SPI based on the Overview dashboard setting, regardless of the SPI selection at the time of sharing.
• Links generated on or after March 26: The dashboard displays the specific SPI setting selected at the time of sharing.

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More Details: SPI Introduction, Overview Dashboard.

February 26, 2026

AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)

Feature Update: Enhances the Conviva Notification Channel with support for AI Alerts in Google Chat Spaces as data-rich, structured notification cards. With this release, Google Chat appears as a notification channel within Conviva's existing notification service settings. The integration enables the delivery of AI-generated alerts directly to a selected Google Chat Space using Incoming Webhooks. These notifications render as data-rich Google Chat cards, ensuring structured, readable, and actionable alert messages with links to Conviva diagnostics features.

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Use Case: Set up Conviva Google Chat settings to reduce incident response times. For example, automatically route alerts about minutes with 4xx network response codes to the web services team's Google Chat channel, enabling engineers to proactively identify and resolve client-side errors before they impact users.

More Details: Google Chat Notification.

Older releases

• Video Releases 2025
• Video Releases 2024
• Video Releases 2023
• Video Releases 2022

Conviva DPI

2026 Releases: Events and Metrics, Custom Dashboards, and Trends Enhancements

May 14, 2026

Update:

ASN Dimension: Refreshes ASN Dimension Names

May 7, 2026

New:

Settings: New API Usage Dashboard Menu Item

Settings: New API Usage Dashboard Menu Item

Feature Update:

Simplifies API Usage Dashboard access with a direct link in the Settings menu, eliminating multi-step navigation.

Click to expand the image

Use Case:

Quickly access API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.

More Details: Settings and Usage Dashboard.

April 9, 2026

New:

Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard

Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard

Feature Update:

Introduces call origin filtering in the Usage Dashboard to distinguish between MCP-originated and Pulse API calls. This enhancement enables targeted analysis of traffic distribution, supports measurement of MCP adoption, and improves troubleshooting by isolating issues specific to each access path. The Call Origin filter provides options to view MCP-only, direct-only, or combined traffic, with dashboard metrics updating dynamically based on the selected configuration.

Click to expand the image

Use Case:

Check your overall API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.

More Details: Usage Dashboard.

February 26, 2026

Update:

Overview: New Events Section with Preset (Beta)

Overview: New Events Section with Preset (Beta)

Feature Update:

Introduces a new Events section in the Overview Dashboard to analyze the occurrence of various events. Additionally, click on the specific event to view the preset for the selected event, which accelerates event-based data analysis and anomaly detection. Each preset includes a predefined set of key metrics and corresponding dimension data, offering a structured starting point for investigating trends and identifying issues across critical user experience areas. These presets reduce setup time and promote consistent data analysis across teams.

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Use Case:

Select the event preset to gain quick insights into user experiences on that platform. From the Events drop-down, select the event preset to gain quick insights, such as which app versions and devices were most impacted by 5xx server errors and app crashes. This preset supports efficient issue detection, performance optimization, and root cause analysis, enabling faster resolution of user-impacting issues across web and mobile platforms.

More Details: Overview Dashboard and Presets.

February 23, 2026

New:

AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)

AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)

Feature Update:

Enhances the Conviva Notification Channel with support for AI Alerts in Google Chat Spaces as data-rich, structured notification cards. With this release, Google Chat appears as a notification channel within Conviva’s existing notification service settings. The integration enables the delivery of AI-generated alerts directly to a selected Google Chat Space using Incoming Webhooks. These notifications render as data-rich Google Chat cards, ensuring structured, readable, and actionable alert messages with links to Conviva diagnostics features.

Click to expand the image

Use Case:

Set up Conviva Google Chat settings to reduce incident response times. For example, automatically route alerts about minutes with 4xx network response codes to the web services team's Google Chat channel, enabling engineers to proactively identify and resolve client-side errors before they impact users.

More Details: Google Chat Notification.

January 22, 2026

New:

Trends: Percentile Aggregation for Flow-Duration and Custom Metrics (Beta)

Updates:

Metric Builder: Adds an Option for Additional Dimensions in Flows and Custom Metrics Settings

Trends: Percentile Aggregation for Flow-Duration and Custom Metrics (Beta)

Feature Update:

Adds support for percentile values with a dynamic Aggregation Selector that toggles between percentiles and averages in the Trends dashboard. Percentile-based aggregation (P50, P75, P90, P95, P99) enables the Flow-Duration and Custom metrics to provide a more precise view of Flow-Duration and Custom performances.

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Use Case:

Using the P95 metric value for the average duration of the Payment Complete Flow helps identify slow client-side navigations that affected a small (5%) but meaningful subset of users. While the average duration for completing the Payment Complete Flow may appear acceptable, the P95 reveals routes, devices, or browsers where the payment completion steps took significantly longer than most other app transitions, thereby impacting perceived responsiveness. Going beyond the average value, percentile values enable teams to isolate and optimize the most impacted performance issues that degrade the user experience.

More Details: Trends.

Metric Builder: Adds an Option for Additional Dimensions in Flows and Custom Metrics Settings

Feature Update:

Adds support for additional event-based dimensions, beyond the out-of-box dimensions, for Flows and custom metrics. Specify whether the dimension value is based on the first-observed event value or the last observed event value, enabling more control of the dimensional values for richer analysis of the configured Flows and custom metrics.

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Use Case:

Enhance Checkout Flow analysis with the payment_method dimension.

Use the last observed event as the dimension value as payment_method is reported on intermediate events within the checkout flow from Checkout Start to Receipt Page Viewed, rather than only at the Flow start or complete events.

This enhanced flow-level analysis by payment method enables identification of conversion drop-offs, error patterns, and performance differences based on payment types, supporting more targeted optimization and troubleshooting of the payment processes related to the Flow.

More Details: Flows and Custom Metrics.

January 13, 2026

Updates:

• Custom Dimension: Promotion of Event Tags to Global Tags

Custom Dimension: Promotion of Event Tags to Global Tags

Feature Update:

Adds support for promoting event tags as a global dimension across all relevant events, enabling an existing event-level tag to function as a global tag across all relevant events. This update makes it easy to update an event tag to persist across dimensions when a tag represents global context.

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Use Case:

When adding a custom dimension, promote the AccountStatus tag key as a global dimension to perform dimensional analysis of account-related activity, such as page views, clicks, and purchases, across different account status values, including upsell, silverPlan, and goldPlan.

This enhanced analysis by account status helps identify how user behavior, engagement, and conversion patterns vary across subscription tiers, enabling more targeted optimization and troubleshooting.

More Details: Semantic Mapper.

January 8, 2026

New:

Trends: Percentile Aggregation for Duration Metrics (Beta)

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Trends: Percentile Aggregation for Duration Metrics (Beta)

Feature Update:

Adds a dynamic Aggregation Selector to toggle between percentiles and averages in the Trends dashboard, enabling percentile-based aggregation (P50, P75, P90, P95, P99) for Duration metrics to gain a more precise view of duration performances.

Click to expand the image

Use Case:

Using the P95 metric value for Soft Navigation Time helps identify slow client-side navigations that affected a small (5%) but meaningful subset of users. While average soft navigation time may appear acceptable, P95 reveals routes, devices, or browsers where in-app transitions took significantly longer than most other app transitions, impacting perceived responsiveness. Going beyond the average value, percentile values enable teams to isolate and optimize client-side rendering or script execution issues that degrade the user experience.

More Details: Trends.

2025 Releases

For Conviva DPI 2025 releases, see DPI 2025 Releases.

2024 Releases

For Conviva VSI App 2024 releases, see VSI App 2024 Releases.

2023 Releases

For Conviva VSI App 2023 releases, see VSI App 2023 Releases.

*Deprecated: Ads AI Alerts has been deprecated as of December18, 2025. Please reach out to your account team with any questions.

2025 Releases

April 30, 2025

User Management: Bulk User Management (Beta)

Feature Update:

Introduces a new User Management dashboard with options for admins to perform bulk user updates, such as inviting groups of new users, assigning and editing user roles, updating user profiles, setting access permissions, and monitoring user activities. Admins can also apply permissions to multiple users for DPI Activation Admin, Precision Policy Admin, Metadata Service, and Audience settings.

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Use Case:

Admins can easily select multiple users for admin actions, such as revoking user access, streamlining user management operations.

More Details: Bulk User Management (Beta).

February 20, 2025

Dedicated AI Alerts Dashboard for Video and Ads

Feature Update:

Enhances AI alert analysis with a separate dashboard dedicated to Video and Ads AI alerts, along with a new Peak Value column. This dedicated dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data, improving root cause visibility and, with the Peak Value column, enhancing analysis of issue impacts.

Click to expand the image

Use Case:

Use the AI Alerts dashboard to identify important anomalies and jump to a detailed anomaly analysis with the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Akamai (CDN)) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to know the highest value of the metric, helping in the analysis of the issue impacts.

More Details: AI Alerts.

Februrary 6, 2025

• Clone Saved Dashboards

• Convert Private Dashboards to Public -- Saved Dashboards

Clone Saved Dashboards

Feature Update:

Enhances Saved Dashboards with a new option to clone saved Trends, Real-Time, and MetricLens dashboards. This feature enables customization based on the original dashboard, simplifying the sharing and modifying saved dashboards.

Use Case:

Use the clone feature to create a copy of a saved dashboard, customize the dashboard settings, for example changing the interval from 1 day to the last 7 days, and share the dashboard with the expanded data for further collaboration the with other users.

More Details: Trends.

Convert Private Dashboards to Public -- Saved Dashboards

Feature Update:

Enhances the Saved Dashboards with a new option to change the private setting to public. This feature makes it easier to change shared dashboard viewing options from private to public.

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Use Case:

• Select a dashboard under the My Dashboard list.

• Click the Edit icon under the Actions column.

• On the Update Dashboard screen, select the Make it Public checkbox.

• Click Updateto see the dashboard under thePublic Dashboardtab list.**

Share the dashboard to collaborate with other users.

More Details: Trends.

2021 Releases

September 23, 2021 Front End Release

This release includes feature updates for Precision.

• Users can now schedule Precision distribution policies to be activated at a scheduled time. In addition to activating Precision distribution policies immediately, selected administrators can activate single or multiple policies at a scheduled time. For more information, see Policies Dashboard.

This section lists the release notes for the recent Conviva VSI Integration releases.

August 13, 2025

• Enhances the Required Metadata:

• The Live or VODmetadata is renamed toContent Category (isLive)

  • The Content Categorymetadata is renamed toCategory Type (c3.cm.categoryType)

More Details: Apps dashboard.

January 23, 2025

Introduces a note at the top of the report and the PDF/Excel exports if at least one testcase is failed.

*More Details: Apps dashboard.

January 09, 2025

Enhances the metric names in the Apps and Report tabs depending on the customer type.

For example,

• Video-only customers see the metrics labeled as "VSF" (Video Start Failure), "VST" (Video Start Time), "VPF" (Video Playback Failure), and so on.

• Stream-only customers see the same metrics labeled as "SSF" (Stream Start Failure), "SST" (Stream Start Time), and "SPF" (Stream Playback Failure).

*More Details: Reports dashboard.

November 21, 2024

Introduces the ContentandAd tags to display custom metadata types in the Apps, Metadata, and Reports dashboards of video integration.

*More Details:Custom metadata in Apps dashboard.

September 27, 2024

Introduces the Share Report option for copying the dashboard link to clipboard and sharing the test results with other users.

More Details:Share Apps Dashboard.

April 11, 2024

• Introduces a new hierarchical menu structure for Integration Tools. As part of this improvement, the existing App Manager is renamed to Video Integration, and Sensor Integration is replaced with DPI Integration.**

  Before	After
  *

  • Introduces a new tab in Video Integration for accessing Touchstone 2.0 (Beta) version. This tab appears for only selected Touchstone 2.0 customers, allowing them to experience seamless self-validation of VSI sensor integration within Pulse without switching environments.
  

  More Details:Touchstone 2.0 Help.

  June 29, 2023

  New Feature: Reports Dashboard - App Statistics and Integration Overview Reports

  New Features

  The Reportsdashboard displays validation test results of metrics and metadata for all of your device applications.**You can choose to see the validation results for either metrics or metadata for all or selected apps.

  Using the Reports dashboard, view reports for:

  • App Statistics

  Use App Statistics report to learn about:

  • The performance of metrics and metadata for all or specific apps

    • Apps that need the most attention (appearing first on the list)

    • Last validation date of the apps

    • Newest build or SDK version if available

  • Integration Overview

    Integration overview reports help to analyze the integration details and the validation improvement progress for each app for a selected time period of 3 months, 6 months, 9 months, or 12 months. These reports use graphical representations to show the impact or improvement of metrics and metadata.

  Feature Impact

  • App Statistics report

  • Provides action items to fix the under-performing metrics and metadata

    • Improves integration health

    • Supports downloading the app status report

    • Allows to compare integration health across all the platforms, and to prioritize fixing the apps in the priority order

  • Integration Overview report

    • Provides build submission ratio for each app, and sets KPI to improve integration and data on pulse

    • Enables mapping the Validated - Not In Production builds against the Not validated - In production builds

    • Saves time and efforts required from Conviva customer service team

  More Details: Viewing and Downloading Reports

  December 20, 2022

  New Feature: Conviva Integration Plugin for Android

  *

  New Features

  Introduces the Conviva_ Integration Assistant_Plugin for Android that helps you integrate the Android players with only a few clicks.

  While creating a new app, when you click the View Integration Details button for Android SDKs on Integrate SDK/Library page, you are redirected to the Conviva Docs Android Integration Assistant plugin page. You can download the plugin from here and follow the instructions to install and use it.

  To access the plugin or integration details while you're on the existing app details page, click the "Simplified SDK: Android Player Name" link.

  Feature Impact

  • To simplify the integration, the plugin automatically adds the SDK dependencies to your Android project.

  • It generates the ConvivaHelper.java file with all the code that is required to invoke the integration.

  • It also lists the Advanced Use Cases for Android integration.

  More Details: Android Integration Assistant Plugin

  August 28, 2022

  • Enhances the tool to open the tabs (Overview, Apps, Metadata, and Reports) and the apps in a new tab or a new window.

  *

  • When the Touchstone Reference URL expires, the Notes field on the test results page shows as Link expired.

  *

  July 28, 2022

  This release enhances the features on the test pass report page of the VSI Integration:

  • Email the test pass report to the person who submitted the build.

  • Add numbering to the test case execution and test pass report pages.

  June 29, 2022

  This release enhances the test results page in the Apps tab with the Unexpected Metadata Generated section. This new section displays the metadata that isn't configured in the metadata engine during the app setup. You can review this unexpected metadata and configure it in the engine based on your need. You can choose to discard this information on the test results page. However, it's available on the Metadata tab.

  *

  May 26, 2022

  • Introduces the Status Report Download option in the Reports tab, where you can download either All Metrics and Metadata (the default option), Metrics Only, or Metadata Only data in an Excel file. You can choose a single app, several apps, or all apps to generate the report.

  *

  • The Hide Apps option enables you to customize the reporting view. You can choose apps to hide them from reporting.

  • The Test Pass email notification contains an attachment of the test results in PDF format.

  • The test results page displays the count of failed test cases.

  *

  April 28, 2022

  • Enhances the email notifications to send to the configured users when:

  • An app is created or archived.

    • Builds are submitted or archived.

    • Builds are blocked by the QE team and awaiting input from the customer.

    • Builds are unblocked by providing the required comments.

    • Build validation is complete.

  • Usability Enhancements

    • The Validate Integration tab has additional instructions.

    • View All Metrics toggle is available on the test results page to view all or limited content metrics and metadata. By default, the toggle is enabled and you can view all the metrics.

  April 18, 2022

  We are excited to announce the launch of Application Manager 2.0, a self-service portal with a guided workflow to set up your applications.

  Your current Application Manager data will be maintained and also migrated to Application Manager 2.0 soon. Your Conviva representative will reach out to you when the 2.0 migration is done to address any queries you might have about the migration and your transition to the 2.0 application.

  For more details, see the Application Manager 2.0 Help topics in the Conviva Docs.

This section lists the release notes for the recent Conviva Digital Product Insights (DPI) Integration release.

September 27, 2024

Introduces the Share menu option for copying the dashboard link to clipboard and sharing the validation report with other users.

More Details: Share Validation Reports

June 20, 2024

Introduces the Last Seencolumn in theAvailable User Timeline panel to view the occurrence time of the latest event associated to the corresponding application, device, user ID, and client ID.

More Details: Executing Test Cases

April 25, 2024

The DPI Integration feature, which is available in Pulse, enables developers to experience a seamless self-validation and debugging process of sensor integration.

For more details about DPI Integration features, see the Integration Help topics in the Conviva Docs.

This section lists the release notes for the Touchstone.

October 17, 2025

Enhances the Required Metadata and Custom Metadata sections to highlight any metadata with an alert icon *if there is any datatype mismatch. Hover the mouse pointer on the icon to see the alert message, for example "Datatype mismatch. This field supports only "string" datatype".

*For more details, see the Session Summary topic in the Conviva Docs.

August 13, 2025

• Enhances the Required Metadata:

• The Live or VODmetadata is renamed toContent Category (isLive)

  • The Content Categorymetadata is renamed toCategory Type (c3.cm.categoryType)

For more details, see the Session Summary topic in the Conviva Docs.

July 03, 2025

• Enhances the Required Metadata section to display the keys for Content tags (as c3.cm.) and Ad tags (as c3.ad.).

• Relocates App Version from the header section to the Required Metadata section.

• Removes:

• The Device ModelandContent Type from the header, as these information are already available under the Required Metadata section.

  • The Change Testing Deviceicon from the header section and the BLUE-colored bar under theBitrate field.

*For more details, see the Session Summary topic in the Conviva Docs.

June 06, 2025

Deprecates the older version of Touchstone. Use the improved Touchstone 2.0 in Pulse for seamless debugging and self-validation of Conviva's VSI.

For more details, see the Self-Validation Using Touchstone topic in the Conviva Docs.

April 10, 2025

Enhances all Required Metadata (except Device Model, Browser Name, and other device-related metadata) and Custom Metadata to:

• Show the metadata values as collected directly from the heartbeat.

• Support mutability, that is, any changes in the metadata during an ongoing session.

For more details, see the Session Summary topic in the Conviva Docs.

March 25, 2025

• Introduces a new Avg. Bitrate metric to show the latest average bitrate as collected from the heartbeat.

• Enhances the Device Category metadata to show its value as collected from the heartbeat.

*For more details, see the Session Summary topic in the Conviva Docs.

January 23, 2025

• Displays Module Version in the header section, if available in the heartbeat.

• Displays CDN changes in the session timeline.

• Simplifies the statements for player state change and event change in the session timeline.

• Introduces two new icons for exporting the session summary in the PDF and Excel formats.

For more details about exporting session summary in the PDF format, see the Session Summary topic in the Conviva Docs.

January 09, 2025

• Enhances the metric names in the Session details page depending on the customer type.

For example,

• Video-only customers see the metrics labeled as "Video Start Time", "Video Restart Time", and "Video Restart Count".

  • Stream-only customers see the same metrics labeled as "Stream Start Time", "Stream Restart Time", "Stream Restart Count".

• Shows the Default Resource in the Required Metadata section. It is collected from the raw heartbeat.

• Introduces a new icon to export session summary in the PDF format by clicking the Export to PDF icon at the top-right corner.

For more details about exporting session summary in the PDF format, see the Session Summary topic in the Conviva Docs.

October 24, 2024

Introduces date picker in the Available Devices page to filter the list of available devices based on a date range.

For more details using the date picker to filter the available devices, see the Available Devices topic in the Conviva Docs.

September 27, 2024

We are excited to announce the launch of Touchstone, designed to streamline the self-validation process for video sensor integration. Now integrated with Pulse, Touchstone enables in-depth monitoring of session timeline data, accessible within the app and across Pulse’s Overview, Trends, and Viewers dashboards. This new version also resolves previous inconsistencies in metric values between Pulse and the standalone Touchstone 1.0, ensuring more accurate data tracking.

For more details about Touchstone features and enhancements, see the Self Validation Using Touchstone 2.0 topic in the Conviva Docs.

May 15, 2026

Unified AI Analysis

Feature Update:

Updates Nexa as the unified AI analysis assistant, consolidating VSI and DPI analytics into a single interface. Users can now access both video streaming insights and app performance data through one conversational experience, eliminating the need to switch between separate tools.

Use Case:

Use Nexa to investigate cross-product issues — for example, correlate a spike in Exit Before Video Starts with app-layer network failures — all within a single conversation. Nexa automatically routes queries to the appropriate product data source.

More Details: Nexa.

January 8, 2026

December 17, 2025

Impacted Sessions for DPI

Feature Update:

Provides enhanced visibility into service impact by identifying individual sessions and end users most affected by performance issues. Teams can quickly pinpoint sessions impacted by App errors, poor QoE, anomalies, outages, or quality degradation, enabling faster, more targeted troubleshooting.

Use Case:

When a quality incident occurs—such as application startup time exceeding 3 seconds or average network request time surpassing 3 seconds—teams can instantly identify the sessions most adversely affected using Nexa’s Impacted Sessions insights. This capability enables teams to assess customer impact quickly, understand incident severity and scope, and prioritize investigations based on the most critical cases. By clearly highlighting users and sessions experiencing the app errors, failures, or degraded quality of experience (QoE), Nexa accelerates root-cause analysis, improves incident reporting accuracy, and supports timely, targeted communication with support teams for effective customer outreach.

December 4, 2025

• Share Session Details

• Top Impacted Sessions and Viewers for VSI

• Know Improvement Opportunities for VSI

• Support Queries for VSI Alerts

• Try Nexa

Share Session Details

Feature Update:

Provides the option to Share the session details, allowing users (with the c3 access) to instantly view the full context—messages, insights, decisions, and outputs—without having to recreate the steps.

Use Case:

To retrieve and share insights on platform performance, the user queries, What are the top impacted sessions and viewers yesterday? This request returns a detailed view identifying the most affected sessions and viewers for the previous day, enabling timely analysis and corrective action. After reviewing the results, the user clicks the Share button, which generates a collaborative link. This link gives recipients direct access to the same insights, ensuring alignment and supporting efficient, data-driven collaboration across teams.

Top Impacted Sessions and Viewers for VSI

Feature Update:

Provides enhanced visibility into service impact by supporting Top Impacted Sessions and Top Impacted Viewers for VSI. This update allows teams to quickly identify which sessions and end users were most affected by a performance issue, an anomaly, an outage, or a quality-degradation event.

• Top Impacted Sessions: Provides the individual playback sessions most negatively affected based on error severity, rebuffering, video start failures, poor QoE metrics, or detected anomalies.

• Top Impacted Viewers: Highlights the viewers experiencing the most significant impact during the event window—enabling targeted customer support, proactive outreach, and rapid root-cause identification.

Use Case:

When a quality incident occurs—such as a CDN slowdown, ISP disruption, or application performance issue—teams can instantly identify which sessions and viewers were most adversely affected using Nexa's new Top Impacted Sessions and Viewers insights. These insights allow them to assess customer impact, understand the issue severity and scope, and prioritize investigations based on the most critical cases. By highlighting the specific users and sessions that experienced the highest rebuffering, failures, or degraded QoE, Nexa enables faster root-cause analysis, more accurate incident reporting, and timely communication with support teams for targeted customer outreach.

Know Improvement Opportunities for VSI

Feature Update:

Provides visibility into AI-driven Improvement Opportunities through the AI Roadmap. Users can access the AI Roadmap in Nexa to view prioritized recommendations and areas of focus to enhance performance and stability. By asking questions such as, How do I improve SPI? or Improvement opportunities for SPI, users receive targeted guidance on critical improvements. This feature helps teams identify optimization paths quickly and supports more informed, data-driven decision-making.

Use Case:

Users can understand how to enhance the Service Performance Index (SPI) for their application. The user enters the query How do I improve SPI? Nexa accesses the AI Roadmap and generates a set of prioritized SPI improvement opportunities. The system highlights key factors affecting SPI—such as latency, error rates, or buffering issues—and provides actionable recommendations tailored to the user's environment. These may include optimizing specific flows, addressing high-impact errors, improving delivery performance, or resolving recurrent issues. The user reviews these insights to determine where to focus efforts and develops a targeted plan to improve SPI metrics and overall service quality.

November 13, 2025

• Support queries for DPI Alerts

• Support queries for Auto Insights for Broken Assets and App Versions

• Thinking View Enhancement

Support for DPI Alerts

Feature Update:

Supports DPI AI Alerts within Nexa, giving users immediate visibility into critical issues without leaving the platform. This enhancement helps teams detect, investigate, and act on anomalies faster than ever. Users can request alerts using natural language—such as “Show me critical alerts for the last week” or “Show me open alerts for yesterday”—and receive results instantly. The AI Alert dashboard opens in a new browser tab to support focused analysis, and users can further examine any alert by referencing its Alert ID. This update improves the speed and clarity with which issues are identified and investigated.

Use Case

Enter the query “Show alerts due to network issues in the last 2 days.” Nexa interprets the request, applies the specified time range, and filters alerts based on network-related categories identified by DPI AI. The system then returns a focused list of relevant alerts, highlighting their severity, status, and associated metrics. Open an alert dashboard in a new tab for deeper investigation or select an individual Alert ID to review detailed insights and anomalies.

Support queries for Auto Insights for Broken Assets and App Versions

Feature Update:

Supports queries for Auto Insights on Broken Assets and App Versions, enabling faster issue identification and analysis directly within the platform.

Users can request insights by asking questions such as,

• Show me broken assets for today

• Show me broken assets due to CIRR, or

• Compare the app versions

Nexa interprets these queries, retrieves the relevant insights, and presents a clear summary of asset health and version performance. Users can also deep dive into any specific broken asset or app version to view detailed insights and contributing factors.

Use Case

To quickly assess whether any assets are malfunctioning and potentially affecting customer experience or service performance, enter the query What are the broken assets for today? Nexa processes the request and automatically filters Auto Insights to retrieve all assets that have triggered failure conditions within the current day. Nexa returns a curated list of broken assets along with key details such as failure type, impacted regions or devices, and severity indicators. The user can then select any individual asset from the list to open a deeper view, enabling examination of root causes, historical patterns, and related performance metrics.

To assess how the latest app version performs compared to an older one, enter the query Show me the insights for the latest and old app versions. Nexa retrieves insights for both versions and presents a clear comparison of key metrics, including crashes, errors, and performance issues. The user can then drill into either version for detailed insights into impacted assets and contributing factors. These insights help determine whether the latest version shows improvements or introduces new problems.

November 7, 2025

Support queries for Viewer Ids in VSI.

Feature Update:

Supports Viewer ID–based analysis in VSI, providing a significant AI-driven enhancement for support teams. Users can query viewer-specific insights to accelerate troubleshooting and understand individual viewing experiences with greater precision.

For example, queries such as,

• Show the experience issues for viewer ID

• What were the last five sessions for viewer ID

• Show sessions with maximum issues on 5th Nov 2025 for viewer ID ; return targeted session and experience data.

Users can also drill down to a specific session ID to view exact timelines and pinpoint issues, such as rebuffering. This capability enables faster, more accurate support investigations and improves overall operational efficiency.

Use Case:

To investigate a viewer's complaint about poor streaming quality, enter the query: Show the experience issues for viewer ID . Nexa performs viewer ID–based analysis in VSI and returns a consolidated view of all experience issues for that viewer, such as rebuffering events, playback failures, bitrate drops, and start-up delays. The response highlights when the issues occurred, their severity, affected devices or regions, and any recurring patterns. Use this information to identify root causes—such as CDN problems, network instability, or player errors—and take targeted corrective actions, improving both the individual viewer's experience and the overall service quality.

October 30, 2025

• User Timeline Integration for DPI

• Support Queries for Flow Auto Insights in Nexa

• What is Nexa?

User Timeline Integration for DPI.

Feature Update:

Supports user-timeline queries for DPI, enabling instant analysis of experience and performance at the user or client level. When a user requests timeline insights, Nexa provides a link to the user timeline dashboard, which opens in a new browser tab, ensuring a clearer, more focused view.

For example, queries such as,

• Show the experience issues for user ID .

• What were the last five sessions for client ID ?

• For the user ID summarize issues for the last 7 days.

• Show sessions with maximum issues on 20th October 2025 for user ID .

This update improves diagnostic efficiency enabling the users to troubleshoot faster by viewing user-specific journeys and error summaries without switching dashboards or relying on data teams. This capability streamlines issue resolution and strengthens understanding of user impact by combining performance and experience data in a unified workflow.

Use Case:

To investigate the recent activity for a client reporting intermittent issues, enter the query What were the last five sessions for client ID ? Nexa processes the request through DPI's user timeline integration and retrieves the most recent five sessions associated with that client ID. The response includes key details such as session start and end times, duration, device or platform used, and any associated experience issues. The engineer reviews this information to identify patterns—such as repeated errors, abnormal session durations, or network inconsistencies—and uses the insights to determine whether a specific problem is recurring.

Support Queries for Flow Auto Insights in Nexa

Feature Update:

Supports Flow analysis for Auto Insights, providing deeper guidance for customers with Auto Insights–enabled flows. Users can analyze any supported flow, and Nexa presents additional insights and actionable recommendations to help identify issues and optimization opportunities. This enhancement applies to customer accounts and flows where Auto Insights is enabled. Users can request information with queries such as Show details about the flow for last week. This update improves diagnostic accuracy and supports more informed decision-making for flow performance.

Use Case:

To review the performance of a key operational flow over the past week, enter the query Show details about the flow Checkout for last week. Nexa analyzes the specified flow and returns the standard flow metrics along with newly added Auto Insights and recommendations. These insights highlight anomalies such as increased failure rates, latency spikes, or drop-off points for further investigation. The user reviews these details to identify root causes, prioritize improvements, and implement targeted fixes. This streamlined analysis helps improve flow performance and enhances the overall user experience.

What is Nexa?

Feature Update:

Nexa is Conviva’s AI-powered analytics assistant designed to help users interact with their Conviva data using natural language. Instead of navigating complex dashboards or writing queries, users can ask questions in plain English, and Nexa will interpret the request, run the appropriate Conviva API calls, and return actionable insights, summaries, or dashboards.

Nexa helps users to

• Retrieve insights faster without complex filtering or UI navigation

• Accelerate troubleshooting for video, app, network, or user-session issues

• Generate dashboards on demand

• Reduce time-to-insight for Product, Ops, Engineering, and Support teams

• Make data analysis more accessible and intuitive for all users

Conviva provides 50 million free tokens each month. The counter refreshes at the start of every month (UTC zone), and unused tokens do not carry over. Once the free tokens are utilized, contact Conviva Support for additional access.By Default, all users have use permission in Nexa.

Admins can change the permissions to,

• No: Disables Nexa for the user in the account, including admins. No Nexa features will be accessible.

• Use: Allows users to access and interact with Nexa features once enabled by the account admin. (Default setting)

• Enable - (Admin-only permission): Allows the admin to activate Nexa for the entire account after accepting Conviva’s AI Acceptable Use Policy.

More Details: Nexa.

Connect Summary 2025

This section lists the release notes for the recent Conviva DPI sensor module releases.

April 2026

Conviva JavaScript version 2.1.0

• Introduces Scroll Depth tracking to automatically measure how far users scroll down each page, firing events at configurable depth milestones (25%, 50%, 75%, 100% by default). Also uses scroll_reset events when orientation or page size changes.

• Introduces Form Lifecycle tracking to collect user interactions with web forms.

• Enables the Client ID cookie, by default, so that the tracker can automatically persist the client ID in a cookie, without any configurations. Set enableClIdInCookies to false explicitly.

• Updates the Agents.md file to allow the agents to read clientID from the cookie. First preference is given to cookies, fallback uses set/getClientID APIs.

More Details: Conviva JavaScript Sensor Integration

GitHub Document

Conviva Android version 1.3.2

• Enhances conviva_click event with elementParent to include the hosting Fragment or Activity name, enabling identification of the screen associated with the clicked element.

• Fixes event batching on Android 9 and its earlier versions by replacing the SQLite window function used for cumulative event size calculation with a Java-side equivalent.

More Details: Android Sensor Integration Help

GitHub Document

March 2026

Conviva Roku version 3.5.13

• Replace usage of appendString, which is deprecated in Roku OS 15.1.

• Optimized node observing to include only necessary fields on the video node.

• When settings.disableErrorReporting = true is passed to ConvivaClient(settings), no errors will be automatically reported by the Conviva sensor for neither content nor ad session. When disableErrorReporting is set to true, errors should be reported via conviva.reportContentError() and conviva.reportAdError().

• Fix for peak bitrate not being auto-collected when the video node was attached late.

More Details: Conviva Roku Sensor Integration(Contact Conviva)

January 2026

Conviva JavaScript version 1.5.5

• Enhances the remote configuration feature to support instant updates.

• Fixes the issue where events were lost when a browser tab is closed or a link is clicked in multi-page applications.

• Fixes the issue where page query parameters were not collected for initial events sent before the page view or window load event.

More Details: JavaScript Sensor Integration Help

GitHub Document

December 2025

Conviva iOS version 1.8.0

• Supports the network request URL query params tracking.

• Enhances the remote configuration feature to support instant updates.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva Android version 1.2.6

• Supports reporting the Ad session events such as, Attempt, End, etc., to DPI.

• Improves the App Load Time metric by collecting more data.

More Details: Android Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.5.2

Separated out Cohort replay as a different package available in the NPM repository Conviva JavaScript replay. To integrate the feature please refer the instructions in the README file.

Contact Conviva support team to enable this feature.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.5.1

• Fixed App freeze issue on tab switch when cohort replay is enabled.

• Enable shorter video playback upto 2 mins.

• Fixes blank screen issue.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva iOS version 1.7.0

• Supports reporting Ad Session events (for example, Attempt, End) to DPI.

• Improves the App Load Time metric by collecting more data.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.5.0

• Supports manual network request tracking via trackNetworkRequest API. **More Details: Track Network Request Event

• Supports Core Web Vitals.

More Details: JavaScript Sensor Integration Help

GitHub Document

November 2025

Conviva Android version 1.2.5

Improves crash reporting, including application crashes, ANRs and NDK crashes by using the ApplicationExitInfo API on Android 11 (API 30) and above.

More Details: Android Sensor Integration Help

GitHub Document

Conviva iOS version 1.6.0

Improves the Crash and ANR reporting with MetricKit for users on iOS 14 and above to enable deeper insights and faster fixes for a more stable app experience.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva Android version 1.2.4

Enhances the remote configuration feature to support instant updates.

More Details: Android Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.19

• Supports collection of xpath attribute for clicks.

• Supports extraction of specific DOM elements using remote configuration.

More Details: JavaScript Sensor Integration Help

GitHub Document

October 2025

Conviva iOS version 1.5.0

• Introduces remote configuration to control the maximum size of request and response bodies eligible for sub-field collection.

• Default limit: 10 KB

  • Maximum recommended limit: 256 KB (to prevent performance overhead)

• Optimizes internal performance and stability.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.17

• Fixed an issue where headers were being forwarded as standard header objects instead of retaining their original state in fetch network requests.

• Decoupled page-ping and metatag tracking from the page view event.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.13

• Added support for configuring a maximum size limit for request and response body parsing during network request tracking.

• Video-to-app events now include deserialized newsc, oldsc, tags, and ced values.

• conviva_video_custom_events are now available as regular raw events.

More Details: JavaScript Sensor Integration Help

GitHub Document

September 2025

Conviva JavaScript version 1.4.11

• Introduces Soft Navigation event for Single Page Applications. To enable it, contact the Conviva Support team.

• Fixes issue of loadEventEnd timestamp being 0 (zero) in conviva_window_loaded event.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.9

Support for Configuration based inference of Rich content for SSE messages through fetch, event stream and websocket events.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.8

• Supports event source message stream tracking with comprehensive event monitoring (open, send, message, error).

• Introduces baggageConfiguration to set conviva client ID & conversation Id into baggage header for agent backend propogation.

• Supports for Salesforce's lazy loaded agent detection.

• Due to lazy load of ui, overlap was persisting in replay. This has been fixed. Now there will be no persisting overlaps.

• Fix for blobs upload with no payload.

• Fix issue of not collecting request body (rqb) attributes when request object instance is passed to fetch api instead of raw json body.

More Details: JavaScript Sensor Integration Help

GitHub Document

August 2025

Conviva JavaScript version 1.4.3

• Introduces Cohort Replay

• Cohort Replay enables the visual reconstruction and review of user navigations and actions within a customer's app. This feature captures how users interact with the app, including clicks, navigation, scrolling, media engagement, and text input, and then replays these interactions in a video-like experience.

  By default, Cohort Replay is disabled. To enable it, please contact the Conviva Support team.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.3.2

• Introduces Intelligent Collection of SSE & WebSocket events designed to optimize data collection while ensuring flexibility and actionable insights with reduced volume:

• Controls volume through Activation rules (Collect or Block).

  • Controls collection of attributes in SSE / WebSocket message payloads

  • Supports filtering based on request URL's hostname, path, scheme, and filtering based on attributes in SSE / WebSocket messages.

• Supports cookie support for sharing clId within subdomains based on config enableClIdInCookies passed in tracker init.

• Fixes issue in application's readyState checks that depended XMLHttpRequest.UNSENT, XMLHttpRequest.OPENED, XMLHttpRequest.HEADERS_RECEIVED, XMLHttpRequest.LOADING, XMLHttpRequest.DONE. The fix now intelligently intercepts XHRs without any modifications to original behaviour.

• Fixes issue window undefined when initialising our tracker inside server side app.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript Sensor version 1.1.17

Supports integration with Shopify Merchant Store.

More Details: JavaScript Sensor Integration with Shopify Merchant Store

GitHub Document

July 2025

Conviva Android version 1.2.2

Supports extracting query params from the network request URLs.

To enable, contact Conviva Support.

More Details: Android Sensor Integration Help

GitHub Document

Conviva JavaScript Sensor (all versions)

Supports integration with Salesforce Commerce Cloud.

More Details: JavaScript Sensor Integration with Salesforce Commerce Cloud

GitHub Document

Conviva C SDK version 2.185.1.0

Supports:

• Custom Tags

• Application Info and Application Install Event

• ANR and Application Errors

• GZIP compression of event payloads

More Details: Conviva C Sensor Integration(Contact Conviva)

May 2025

Conviva iOS version 1.1.3

Supports the traceparent header generation and collection.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.1.8

• Supports limiting the burst in reporting errors.

• Fixes the issue in collecting link clicks in multi-page applications.

• Supports setting a proxy for the Gateway URL.

More Details: JavaScript Sensor Integration Help

GitHub Document

April 2025

Conviva C SDK version 2.185.0.0

• Revamps the JSON library to accommodate a wider range of custom event inputs.

• Improves SDK to address potential EBAS workflow issues.

More Details: Conviva C Sensor Integration(Contact Conviva)

March 2025

Conviva Android version 1.2.1

• Enhanced Network Request Collection: Supports automatic collection of network requests in Flutter for Dart’s core HTTP client, as well as popular libraries like Dio, Retrofit, and Chopper.

• Controlled Ingestion Feature: Now disabled by default. Upgrading to this version will not alter collection behavior unless explicitly enabled. To activate this feature, please contact the Conviva support team.

• Bug Fix: Target URL Query Parameters: Resolves an issue where the TargetURL in network requests was not reported along with query parameters.

• Bug Fix: Case Insensitivity: Fixes an issue where network request collection was failing when the TargetURL had case-insensitive variations.

More Details: Android Sensor Integration Help

GitHub Document

Conviva Roku version 3.5.11

• Fixes an issue where Player State was incorrectly reported as NOT_MONITORED at the start of a session.

• Fixes an exception caused in the older version (3.5.9 ) that prevented the first video session from being created.

More Details: Conviva Roku Sensor Integration(Contact Conviva)

Conviva iOS version 1.0.3

• SDK, by default, controls event collection until the remote config is downloaded. Once available, the remote config takes over the event collection control.

• Internal improvements.

February 2025

Conviva Android version 1.2.0

• Provides flexibility with control of the click event collection, based on any element tag names, element types, element IDs, etc. To enable the controlled collection of click events (Android), contact Conviva Support.

• Enhances the EditText elements to restrict text collection for protecting the sensitive data.

• Limits the elementText tag key to support at most 1024 characters.

More Details: Conviva Android Integration

Code Access: Download Package

Conviva iOS AppAnalytics version 1.0.2

Provides flexibility with control of the click event collection, based on any element title, element type, element name, etc.

To enable controlled collection of click events (iOS), contact Conviva Support.

More Details: Conviva iOS/tvOS Sensor Integration

Code Access: Download Package

Conviva Roku version 3.5.9

Fixes an issue where EBVS was over-reported due to mishandling of the time between video monitoring and VSI App event reporting, causing inconsistencies in tracking the first video session.

More Details: Conviva Roku Sensor Integration(Contact Conviva)

Conviva JavaScript AppAnalytics version 1.1.2

• Enhances the auto-collection of click events for a broader range of elements, not limiting to buttons and links. This update ensures more comprehensive click tracking with support for all standard HTML elements (link, button, checkbox, radio button, etc.) and elements of other frameworks, such as REACT, Angular, and Vue.

• Provides flexibility with control of the click event collection, based on any element tag names, element types, element IDs, etc.

Contact Conviva Support to enable nonstandard/unsupported frameworks or control the collection of click events (JavaScript).

While migrating from Conviva JavaScript AppAnalytics version 1.1.1 (or older) to the latest version 1.1.2, update the event/metric mappings in Pulse by replacing the old tag keys for the click events with the new tag keys:

For more information on event/metric mapping using the Semantic Mapper in Pulse, see Semantic Mapper.

Conviva C SDK version 2.184.0.4

• Fixes the issue with custom events having escape characters.

More Details: Conviva C Sensor Integration(Contact Conviva)

Conviva iOS AppAnalytics version 1.0.1

• Introduces intelligent collection of network requests that optimizes the collection of network request volume while ensuring flexibility and actionable insights using:

• Activation rules (Collect or Block), which override previous URL-based blocklists.

  • URL-based filtering using hostname, path, scheme, and filtering based on duration and response status code.

  Contact Conviva Support to enable network request optimizations (iOS).

Conviva Network Request Optimization and ClientId APIs

• Introduces optimization of data collection with more intelligent collection of network requests while ensuring flexibility and actionable insights by controlling the network request volume using:

• Activation rules (Collect or Block), which override previous URL-based blocklists.

  • URL-based filtering using hostname, path, scheme, and filtering based on duration and response status code.

  Contact Conviva Support to enable network request optimizations. (Android and JavaScript)

• Introduces two new APIs, getClientId and setClientId, to share Conviva's clientId across different sensor instances. (JavaScript)

  More Details: Conviva Web (JavaScript) Sensor - GitHub repository

January 2025

Conviva C SDK version 2.184.0.3

• Fixes the issue related to handling large content in metadata tags.

More Details: Conviva C Sensor Integration(Contact Conviva)

December 2024

Conviva C SDK version 2.184.0.2

• Supports Pause and Resume VSI App Tracker.

More Details: Conviva C Sensor Integration(Contact Conviva)

October 2024

Conviva C SDK version 2.184.0.1

• Supports Network Request Tracking.

• Supports VSI App Device Metadata.

• Supports Remote Config.

More Details: Conviva C Sensor Integration(Contact Conviva)

September 2024

Conviva Roku version 3.5.6

• Supports Conviva VSI App Version 0.2.12

• Introduces the following in Conviva VSI App Sensor for Roku:

• enableEcoandappId fields in the settings to initialize Conviva Client.

  • setUserId() API to set the viewerId for VSI App data.

  • setChannelInfo() API to set the report channel/app load time.

  • trackScreenView() API to report the screen view and changes with load times.

  • trackCustomEvent() API to report custom events.

  • trackClick() API to report button clicks.

  • trackAppError() API to report runtime errors/exceptions.

  • trackNetworkRequest() API to report network request/response data.

  • setCustomTags() API to report custom tags for building custom dimensions.

• Fixed an issue where reportAdError API always sends severity as FATAL instead of accepting the input severity.

More Details: Conviva Roku Sensor Integration(Contact Conviva)

Conviva C SDK version 2.184.0.0

• Supports Video to VSI App Events.

• Fixed multiple saves issues with respect to the App Tracker context.

• Introduces API for getting and setting the Conviva identifier.

More Details: Conviva C Sensor Integration (Contact Conviva)

August 2024

Conviva iOS AppAnalytics version 0.2.29

• Enables tracking of screen views in SwiftUI by using the View extension function .convivaAnalyticsScreenView(name: "Screen Name"). It sends a custom event, conviva_custom_screenview(cv_csv), that needs to be mapped per customer account.

• Enables tracking of button clicks in SwiftUI by using the Button extension function .convivaAnalyticsButtonClick(title: "Button Title").

• Enables tracking of Picker (Segment Control) interactions in SwiftUI.

More Details: Conviva iOS/tvOS Sensor Integration

Code Access: Download Package

Conviva Android VSI App version 0.9.4

Enables and disables the auto detection of the compose and fragment navigation dynamically based on the remote config.

More Details: Conviva Android Integration

Code Access: Download Package

July 2024

Conviva Android VSI App version 0.9.3

• Supports the auto detection of the compose navigation with event name conviva_compose_view which needs to be mapped per customer account until Conviva Activation supports to map automatically and compose click tracking with event name conviva_button_click.

• Supports the fragments navigation with event name conviva_fragment_view which needs to be mapped per customer account until Conviva Activation supports to map automatically.

• Supports the traceparent header generation and collection.

• Requires unified Conviva Gradle Plugin version >= 0.3.5 to support auto detection of compose navigation, click and fragments navigation. Please refer to compatibility table.

More Details: Conviva Android Integration

Code Access: Download Package

This section lists the release notes for the recent Conviva Video sensor module releases.

September 2025

Conviva Android Core SDK version 4.0.49

Introduces the following modules to support video analytics for applications using :

• ExoPlayer IMA Extension (ExoPlayer IMA Extension)

• Media3 IMA Extension (Media3 IMA Extension)

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

August 2025

Conviva Android Core SDK version 4.0.47

Introduces a new constant ConvivaSdkConstants.PLAYBACK.AUTO_REPORT_ERRORS to turn off the default error reporting behavior of the ExoPlayer and Media3 modules. Pass this constant in the player info through the ConvivaVideoAnalytics.setPlayer API.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

July 2025

Conviva Android Core SDK version 4.0.46

• Resolves a NullPointerException that occurred when calling getSessionId under certain conditions.

• Introduces a new method getSessionIdAsync(SessionIdCallback callback) to fetch the session ID asynchronously.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

June 2025

Conviva Android Core SDK version 4.0.45

• Supports for new Media3 module.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

April 2025

Conviva Android Core SDK version 4.0.44

• Support for Android 16.

• Internal updates and improvements.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

January 2025

Conviva Android Core SDK version 4.0.43

• Fixes the issue of last HB missing framework name and version, module name and module version metadata.

• Fixes the issue of language metadata not being reset for a subsequent new session in same client instance.

• Changes the minimum delay for urgent Heartbeats to 200ms.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

December 2024

Conviva Android Core SDK version 4.0.42

• Fixes the ANR issue in the Network Callbacks.

• Fixes the caught exception in urgent HB timer.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

October 2024

Conviva Android Core SDK version 4.0.41

• Fixes issue in resetting buffer length to 0 on ad end, reducing inflated errors for content / ad sessions.

• Enhances collection by sending urgent heartbeats on following events:

• First PLAYING state for Content Sessions

  • Application Background for Content/Ad Sessions (autocollected by Conviva)

  • FATAL Errors for Content/Ad Sessions.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

November 2024

Conviva Roku 3.5.7 Module Upgrade

• Fixes a crash issue in video sensor SDK for scenarios where duration is being updated along with “play” state.

More Details: Roku SceneGraph Sensor Integration(Contact Conviva)

Code Access: Downloads: Roku: SceneGraph

July 2024

Conviva Android Core SDK version 4.0.39

• Supports playback tracking in the background.

• Set the ConvivaSdkConstants.ALLOW_BACKGROUND_PLAYBACK key to true, to continue playback tracking in the background.

More Details: Conviva Android Integration(Contact Conviva)

Code Access: Download Package

April 2024

JavaScript Core SDK 4.7.5 Upgrade

• Fixes application crash in the non-browser environment.

More Details: Conviva JavaScript Integration(Contact Conviva)

Code Access: Download Package

March 2024

Conviva Roku 3.5.4 Module Upgrade

• Added auto collection for Average FrameRate.

• Fixed crash issue in processing gateway response due to invalid response.

More Details: Roku SceneGraph Sensor Integration(Contact Conviva)

Code Access: Downloads: Roku: SceneGraph

February 2024

JavaScript Brightcove 4.5.1 Module Upgrade

• Supports Brightcove Player 7.13.4 version

More Details: Brightcove Sensor Integration(Contact Conviva)

Code Access: Download Package

Conviva iOS 4.047 (without Advertising Identifier Support)

More Details: Conviva iOS Integration(Contact Conviva)

Code Access: Download iOS Core SDK

JavaScript VideoJS 4.3.2 Module Upgrade

• Includes code stability changes.

More Details: JavaScript Video.js(Contact Conviva)

Code Access: Download Package

January 2024

Removed autocollection of Conviva.Constants.Playback.CDN_IP for several JavaScript players:

• ChromecastCAF, ChromecastV2, Custom Integration, HTML5VideoElement, PlayStationWebMAF, SamsungTV and VideoJS

More Details: JavaScript Core SDK(Contact Conviva)

Code Access: Download Package

JavaScript Core SDK 4.7.4 Upgrade

• Includes code stability changes.

• Fixes an issue that causes multiple console errors while publishing of Video attempt event and session end event.

More Details: JavaScript Core SDK(Contact Conviva)

Code Access:Download Package

Sensor Releases 2023

December 2023

Conviva Video.js 8.6.1

• Supports Video.js version 8.6.1

• Fixes an issue in is_live auto-collection for Live stream

More Details: JavaScript Video.js

Code Access: Download Package

November 2023

Conviva JavaScript Tizen 4.0.2 Module Upgrade

• Supports Samsung TV Tizen 7.0 SDK

More Details: JavaScript Samsung Tizen Integration

Code Access: Download Package

Conviva C SDK Upgrade

• Supports Conviva App Experience

More Details: C Sensor Integration

Code Access: Download Package

October 2023

Conviva iOS IMA 4.0.5 Module Upgrade

• Supports iOS/tvOS 17

• Supports Google IMA SDK iOS version 3.19.1 & tvOS version 4.9.1

• Supports iOS Core SDK 4.0.40

More Details: Conviva iOS Integration

Code Access: Download Package

Conviva Roku 3.5.3 Module Upgrade

• Supports IMA 3.62.0

More Details:Roku SceneGraph Sensor Integration

Code Access:Downloads: Roku: SceneGraph

Conviva Android Core SDK version 4.0.35

• Supports Android version 14

More Details: Conviva Android Integration

Code Access: Download Package

Conviva Android Exoplayer SDK Version 4.1.1

• Supports Android version 14

• Compatible with Exoplayer 2.19.1

• Supports AndroidX Media3 1.1.1 release

More Details:Conviva Android Integration

Code Access: Download Package

Conviva Android Brightcove SDK Version 4.0.10

• Supports Android version 14

• Supports Brightcove version 8.2.3

More Details:Conviva Android Integration

Code Access: Download Package

Support for iOS 17, AVPlayer, and Brightcove Player Modules Upgrade

• Supports iOS version 17

More Details:Conviva iOS Integration

Code Access: Download iOS Core SDK | Download iOS AVPlayer Module | Download iOS Brightcove Module

August 2023

Conviva Roku 3.5.2 Upgrade (22/AUG/2023)

• Supports Roku OS 12

• Fixes the issue of reporting Ad duration in the main content session.

Conviva Rust SDK version 1.0.3 (18/AUG/2023)

• Initial version of Rust SDK to integrate Rust based platform players with Conviva stream sensor.

July 2023

C SDK 2.182.0.5 Upgrade

• Supports App Experience integration

More Details:C Sensor Integration

Code Access:Download Package

JavaScript Core SDK 4.7.2 Upgrade

• Fixes the issue of reporting the ad duration in the content session when same player instance is used for both ad and content sessions.

More Details:Conviva JavaScript Integration

Code Access:Download Package

Android Core SDK 4.0.33 Upgrade

• Supports Media3 Exoplayer module

More Details: Conviva Android Integration

Code Access: Download Package

Android Exoplayer 4.1.0 Module Upgrade

• Supports Exoplayer 2.18.7

• Supports Media3 Exoplayer 1.0.2

• This version is not compatible with 4.0.32 and below versions of Conviva Android Core SDK.

More Details: Conviva Android Integration

Code Access: Download Package

June 2023

JavaScript Brightcove 4.5.0 Module Upgrade

• Supports Brightcove Player 7.7.0 version

• Fixes the issue in reporting custom error events using the trigger() API

More Details: Brightcove Sensor Integration

Code Access: Download Package

JavaScript VideoJS 4.3.0 Module Upgrade

• Supports Video.js player version 8.3.0

More Details:Conviva JavaScript Integration

Code Access: Download Package

May 2023

Roku 3.5.1 Module Upgrade

• Fixes the application crash issue that occurred with the endMonitoring() API call.

• Code refactoring

More Details:Roku SceneGraph Sensor Integration

Code Access:Downloads: Roku: SceneGraph

April 2023

Support for Reporting Audio, Subtitle, or Closed Caption Languages

All major Conviva platforms such as Android, iOS, JS, Roku, Web Brightcove, XBox, and C SDK now support reporting the audio, subtitle, or closed captions language values. These language event details enable customers to analyze scenarios like the impact of subtitle change on VPF and VRT.

Most of the Conviva modules auto-collect the language details during session start, and upon a change event. In case of custom integrations, use the new APIs to report the language details. To know more about the new APIs, refer to the video players integration section of the platform integration pages on the Conviva Docs:

More Details: Android, JavaScript, iOS/tvOS, Roku, Web Brightcove, C SDK, Windows XBox

Code Access: Download Package:

**### February 2023

API Support for Average Bitrate for Core SDK 4.6.1 and Above

• JavaScript

• Added a new constant AVG_BITRATE to report the average bitrate.

  • The existing bitrate is considered as Peak Bitrate.

  • Fixes a crash issue in playlist scenarios when switching to next video.

  More Details:Conviva JavaScript Integration

  Code Access: VideoJS 4.1.13 ,JS Core SDK 4.6.1

• Android

  • Added a new constant AVG_BITRATE to report the average bitrate.

  • The existing bitrate is considered as Peak Bitrate.

  More Details:Conviva Android Integration

  **Code Access:**Download Package

• iOS

  • Added a new constant AVG_BITRATE to report the average bitrate.

  • The existing bitrate is considered as Peak Bitrate.

  More Details:Conviva iOS Integration

  **Code Access:**Download Package

• Web Brightcove 4.3.6

  • Supports auto collection of Average Bitrate.

  • The existing bitrate is now considered as the Peak Bitrate.

  More Details:Conviva Web Brightcove Integration

  Code Access:Download Package

• Windows

  • Introduces the setAverageBitrate() API to support setting the average bitrate.

  • Modifies the existing bitrate to peak bitrate.

  More Details:Conviva Windows Sensor Integration

  Code Access:Download Package

• C SDK 2.179.0.4

  • Introduces the set_average_bitrate() API to support setting the average bitrate.

  • Modifies the set_stream() API documentation for Peak Bitrate.

  More Details:C Sensor Integration

  Code Access:Download Package

Windows SDK Update

Conviva Windows SDK 2.178.1.0 fixes the ad.csid tag issue for Ad session.

More Details: Conviva Windows Sensor Integration

Code Access:Download Package

Brightcove Support for tvOS

Conviva Brightcove 4.0.22/4.0.23 module now supports Brightcove iOS/tvOS SDK 6.12.0.

More Details:iOS/tvOS Sensor IntegrationCode Access:Download Package

January 2023

JavaScript Brightcove Module Upgrade

Conviva-js-brightcove 4.3.5 fixes an issue where Ad metadata was not being reported as Conviva predefined constant.

More Details: Brightcove Sensor Integration

Code Access: Download Package

JavaScript Brightcove Module Upgrade

• The JavaScript Brightcove module library, 4.3.4, supports Brightcove Player 6.66.8, VideoJs 7.20.4, and Google IMA3 V3.

• It fixes the issue of reporting Conviva pre-defined content metadata using convivatags.

More Details: Brightcove Sensor Integration

Code Access:Download Package

iOS Brightcove Module Upgrade

The latest iOS Brightcove library, 4.0.21, supports the Brightcove iOS SDK 6.11.2.

More Details: iOS/tvOS Sensor Integration

Code Access: Download Package

Sensor Releases 2022

December 2022

Roku Module Upgrade

Roku 3.4.8 library fixes an issue where buffering was not reported during content underrun.

More Details:Roku SceneGraph Sensor Integration

Code Access:Downloads: Roku: SceneGraph

Android Brightcove Module Upgrade

The Android Brightcove 4.0.7 library now supports Brightcove Player 7.1.4.

More Details: Android Sensor Integration

Code Access: Download Package

Conviva Integration Assistant Plugin for Android Players

This release introduces the ConvivaIntegration AssistantPlugin** for Android, which helps you integrate Android players with only a few clicks. You can download this plugin from the Android Integration Assistant plugin page and follow the instructions to install and use it.

• To simplify integration, the plugin automatically adds the SDK dependencies to your Android project.

• It generates the ConvivaHelper.java file with all the code that is required to invoke the integration.

• It also lists the Advanced Use Cases for Android integration.

More Details: Android Integration Assistant Plugin

Roku Module Upgrade

With Roku 3.4.7 library, the endMonitoring API call removes any stopped ConvivaPlayerMonitor task nodes from videoNode.

More Details:Roku SceneGraph Sensor Integration

Code Access:Downloads: Roku: SceneGraph

November 2022

Roku Module Upgrade

Roku 3.4.6 library now supports Google DAI 3.60.0.

More Details: Roku SceneGraph Sensor Integration

Code Access: Downloads: Roku: SceneGraph

September 2022

Brightcove Module Upgrade

The updated Conviva_SDK_JavaScript_BrightcovePlugin_4.3.3 module now supports:

• Brightcove Player 6.66.4

• Video.js 7.20.1

• Google IMA3 V3

More Details: Brightcove Player Plugin Integration

Code Access: Download Package

Video.js Upgrade

Updates the Conviva_SDK_JavaScript_video.js_4.1.11 SDK.

• It now supports Video.js 7.20.1

• It fixes an issue where bitrate wasn't reported for streams without textTracks.

More Details: JavaScript Video.js

Code Access: Download Package

Roku Module Upgrade

Roku 3.4.5 integration now supports:

• Roku OS 11.5

• YoSpace 3.4.2

• Roku ID for Advertising (RIDA) collection

The module fixes issues with:

• YoSpace module not auto collecting the bitrate.

  • Server-side ad sessions not copying metrics from content sessions.

  • The collection of c3.app.version when custom tags aren't set.

More Details: Roku SceneGraph Sensor Integration

Code Access: Download Package

Support for iOS 16 & Brightcove Player upgrade

Brightcove SDK now supports:

• iOS 16

• Brightcove iOS SDK 6.10.6

More Details: iOS/tvOS

Code Access: Download Package

Support for Ad Integration in XBox Player for Windows

The XBox Ad integration (v2.178.0.0) includes:

• Support for Ad Experience

• New API for creation of Ad Session

• New API to report Ad Break Start or Ad Break End on the Main Session

More Details: XBox Player for Windows

Code Access: Download Package

API Summary 2024

Data Feeds Summary 2025

MCP Summary 2026

MDDI Summary 2025