Release notes for all Conviva applications, organized by product.
Conviva SEI
Video Releases
2026 Releases: Improved User Experience, Automatic Insights, Trends and Dashboard Enhancements
Automatic Insights
Viewer Module
No changes this release
Trends and Dashboard Enhancements
- Trends: Import Layout from Another Dashboard Now GA
- Trends: Import Layout from Another Dashboard (Beta)
- Trends: Metrics Selector — Apply to Dimension Tables
- Sessions Tab: Customize Columns
- SPI: Updated SPI Sharing Rules
- Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard
- Settings: New API Usage Dashboard Menu Item
User Management
Metrics and Metadata
AI Alerts
- AI Alerts: KPI-based Metrics Now Support Custom KPIs (Beta)
- AI Alerts: Ad Playback Failures Added to Ads AI Alerts
- AI Alerts: KPI-based Metrics (Beta) for SPI Improvement Opportunity Metrics
- AI Alerts: Default Metrics Can Now Be Removed
- Notifications: Mute Rules — Contains Operator; Mute Rules and Global Mute Now GA
- Notifications: Mute Rules (Beta) for Condition-Based Alert Muting
- Notifications: Global Mute (Beta) for All Alert Notifications
- AI Alerts: Reinstate AI Alerts Support for Ad Metrics
Documentation
Product Naming
October 29, 2026
NewMetrics: VPF-T Rate (per 1k mins) Beta
VPF-T Rate (per 1k mins) time series, plotted with Playing Time (Interval) for context.
Feature Update: A new Video metric, VPF-T Rate (per 1k mins), reports technical playback failures per 1,000 minutes of Playing Time (Interval). Because Playing Time (Interval) includes sessions that are still in progress, the rate reflects the audience watching right now rather than only the plays that have ended. It is available in Trends time series and dimension tables, for real-time and historical ranges, and shows N/A when Playing Time (Interval) is under 1,000 minutes. The existing VPF-T (%) metric is unchanged.
Use Case: During a live event or a long-form premiere, VPF-T (%) can spike on a handful of failures because few plays have ended. Use the rate to see how much of the current audience is actually affected.
More Details: Video Playback Failures Technical Rate (per 1k mins).
AI Alerts: KPI-based Metrics Now Support Custom KPIs Beta
Custom KPIs listed with Conviva Good and Conviva Best in the KPI drop-down.
Feature Update: The KPI drop-down in the KPI-based Metrics section of AI Alerts > Alert Config > Video now lists your account's custom KPIs alongside Conviva Good and Conviva Best. One KPI is active for alerting at a time, and you can switch to another KPI at any time.
Use Case: Alert on the same definition of a good experience that you use in your dashboards and reporting, without adopting Conviva's default KPIs.
More Details: KPI-based Metrics (Beta).
Sessions Tab: Customize Columns
Selected columns shown at the top, with drag-to-reorder and pin controls.
Feature Update: In Trends > Sessions tab > Customize, the selected columns are now listed at the top with a count. Drag the handle to reorder columns, and the table follows that order. Use the pin icon to pin key columns. Session ID, Viewer ID, and Session Start Time are always included. Selecting a different metric in Trends rebuilds the Sessions columns from that metric's defaults, so re-apply your customization after switching metrics.
Use Case: Start session-level investigation from the right columns in the right order, without searching the full list to check your selection.
More Details: Viewer Sessions.
Trends: Metrics Selector — Apply to Dimension Tables
The Apply to dimension tables option in the metrics selector.
Feature Update: The Trends metrics selector has a new Apply to dimension tables checkbox. Tick it and click Apply, and the same metrics, in the same order, appear in the time series and in the dimension tables. The checkbox is unticked by default. Clear selection now clears every metric.
Use Case: Keep the time series and dimension tables in step with one selection, so building and recreating dashboards takes fewer clicks.
More Details: Trends.
Trends: Import Layout from Another Dashboard Now GA
The Layout menu — Import Layout and Layout Options.
Feature Update: Import Layout is now generally available; the Beta tag has been removed. Under Layout > Metric, Dimension Layout > Import Layout, you can replace the current Trends dashboard's metrics and dimensions with those of any saved dashboard or preset in one click, while keeping the current filters, date range, and comparisons unchanged.
Use Case: Open a shared dashboard that carries the right filters and date range but not your usual metrics, and apply your own layout in one click.
More Details: Importing a Layout from Another Dashboard.
October 15, 2026
NewTrends: Import Layout from Another Dashboard Beta
The Layout menu — Import Layout and Layout Options.
Feature Update: A new Import Layout action, under Layout > Metric, Dimension Layout, replaces the current Trends dashboard's metrics and dimensions with those of any saved dashboard or preset in one click, while keeping the current filters, date range, and comparisons unchanged. A Dashboard Applied: <name> label appears above the dashboard; remove it (×) at any time to return to the original layout. SPI settings are not overridden by the import.
Use Case: Open a shared dashboard that carries the right filters and date range but not your usual metrics, and apply your own layout in one click instead of re-selecting and re-ordering metrics and dimensions by hand.
More Details: Importing a Layout from Another Dashboard.
Notifications: Mute Rules — Contains Operator; Mute Rules and Global Mute Now GA
Dimension condition operators — Has any, Equals, and Contains.
Feature Update: Mute Rule dimension conditions now support a Contains operator alongside Equals and Has any, matching any dimension value that includes the entered text — for example, Asset Name Contains TRAILER instead of listing every matching asset name individually. Mute Rules (per user, in Video, Ads, and App) and Global Mute (organization-wide, set by admins) are both now generally available; the Beta tag has been removed from both.
Use Case: Mute a whole pattern of dimension values — every asset name sharing a substring, for example — with one condition instead of an Equals/Has any list that has to be maintained value by value.
More Details: Mute Rules.
September 30, 2026
Trends: Ended Status Dimension Beta
Trends > filter bar > Ended Status equals By Expiration.
Feature Update: Ended Status is now a Conviva system dimension in Trends, so you can see why a session ended. It appears in the Dimension Management page, the dimension selector popup, and the Trends dimension table, and works as a filter chip, a drill-down, or a group-by alongside other dimensions — for example, Exits Before Video Start (EBVS) by Device Type and Ended Status. Three readable values appear in tables and exports: Graceful End (the player or Conviva Sensor explicitly reported the session ended), By Expiration (no heartbeat arrived within the expiration window, so Conviva closed the session — the app was backgrounded or killed, the device slept, or the network dropped), and Not Ended (still active, or revived after a late heartbeat).
Use Case: A session the player closed and a session Conviva expired used to look identical in Trends, and expired sessions inflate EBVS and other exit-related metrics. Splitting them tells you whether rising EBVS or Video Playback Failures (VPF) is app or player instability worth fixing, or just ordinary viewer exits — without sampling individual sessions or commissioning a custom analysis.
More Details: Ended Status.
Metrics: Ending Peak Bitrate Beta
Trends > Analysis > Ending Peak Bitrate distribution, broken down by Device Name.
Feature Update: Ending Peak Bitrate is a new Ended-type metric measuring the time-weighted peak bitrate (manifest BANDWIDTH) that sessions were playing in their final one-minute interval before ending, aggregated across all Ended Plays. Buffering and paused time are excluded. It is available in Trends as a summary and time series, in Trends Live (last 15 minutes) and the Real-Time dashboard, in MetricLens, and as an Ended Plays vs Ending Peak Bitrate distribution that uses the same buckets as Avg. Peak Bitrate — slice a bucket to open the matching Viewer Sessions, or export the data. Ending Peak Bitrate is not supported in Manual Alerts or AI Alerts in this Beta.
Use Case: Avg. Peak Bitrate averages across the whole session, so a 40-minute session that ran at 26 Mbps and collapsed to 200 Kbps in its last minute before a Video Playback Failure still reports 26 Mbps. Ending Peak Bitrate shows the quality viewers actually had when they left, which points at the specific adaptive bitrate (ABR) ladder rungs, CDNs, or devices to fix.
More Details: Ending Peak Bitrate.
August 27, 2026
User Management: Viewer Access and MCP Access Permissions
Settings > User Management > Modify User > Permissions.
Feature Update: Two per-user permissions are now set from User Management. Viewer Access controls individual viewer- and user-level data — the Viewer module, viewers, sessions, timelines, and Impacted Viewers across all Video and App dashboards. MCP Access controls whether the user can reach Conviva through the Model Context Protocol (MCP) with their Conviva sign-in; access through API credentials continues to be governed by API Management. Both permissions are granted for all existing users, so nothing changes on release day, and both are cleared by default on the Invite User screen, so an admin grants them explicitly for a new user. A change takes effect the next time the user signs in, including an admin changing their own permission.
Use Case: Restrict individual viewer data to the teams that need it, and decide per user who can query Conviva from an MCP client — without creating a separate role.
More Details: Viewer Access and MCP Access.
User Management: Edit a Permission in Bulk Across Users and Accounts
Settings > User Management > Edit Permissions.
Feature Update: Every permission is now its own sortable, filterable column in the User Management grid. Filter to the users you want, select them, and click Edit Permissions to set one permission to one value across several accounts in a single action. Accounts where you cannot grant that permission are disabled, a single action is limited to 50 operations (selected users × selected accounts), and a review step returns a per-user, per-account success or failure summary.
Use Case: Roll a permission out — or take it away — for a whole team across the accounts they work in, instead of opening each user one at a time.
More Details: Edit Permissions in Bulk.
User Management: Block Invitations to Non-Federated Domains
Feature Update: On an account with this control enabled, Conviva validates the email domain of every invitation at User Management > Invite User against the account's configured SSO domain list and rejects invitations to any other domain. The approved-domain list is maintained by Conviva rather than exposed in the UI. Existing users on other domains are unaffected — only new invitations are blocked. The control is not self-serve; request it through Conviva Support.
Use Case: Keep account access inside your federated identity provider, so every new user arrives through SSO instead of a personal or third-party email address.
More Details: Block Non-Federated Domain Access.
AI Alerts: Ad Playback Failures Added to Ads AI Alerts
Feature Update: Ad Playback Failures is now a supported Ads AI Alerts metric. Ads AI Alerts previously covered the start of the ad only, so an ad that started cleanly and then broke mid-roll surfaced in next-day reporting rather than in real-time. The metric is added by default with a default sensitivity for all Ad customers, is tunable like any other ad metric under AI Alerts > Alert Config > Ad, and participates in the standard diagnostics and root-cause flow. Existing ad alert configurations are unaffected.
Use Case: Catch failures inside the ad break while the break is still running, instead of reconciling lost impressions the next day.
More Details: Ads AI Alerts.
August 20, 2026
AI Alerts: KPI-based Metrics (Beta) for SPI Improvement Opportunity Metrics Beta
Video > AI Alerts Config > KPI-based Metrics (Beta).
Feature Update: The four Streaming Performance Index (SPI) Improvement Opportunity metrics — Abandonment, High Startup Time, High Rebuffering and Low Bitrate — can now be configured as AI Alerts. Previously these metrics were only observable in the SPI workflow. Configure them in the new KPI-based Metrics (Beta) panel under Video > AI Alerts Config: select the KPI, check the Improvement Opportunity metrics to alert on, and set thresholds per severity (Info, Warning, Critical) across three conditions — Persistence exceeds, Total Impacted Devices exceeds and % Impacted Devices of Root Cause exceeds. The metrics are off by default and opt-in. One KPI's Improvement Opportunities can be added to alerting in this release, and you can switch from Conviva Good to Conviva Best after the initial enablement. Alerts fire into the existing AI Alerts workflow, use the same root-cause dimensions as the default metrics, and reach the same notification channels.
Use Case: SPI is the number you manage experience against, and the Improvement Opportunity metrics explain why it moves. Alerting on them flags a sudden deviation while sessions are still recoverable, rather than after SPI has already moved.
More Details: KPI-based Metrics (Beta).
AI Alerts: Default Metrics Can Now Be Removed
Feature Update: The default AI Alert metrics are no longer fixed. Metrics such as Video Start Time and Exits Before Video Start can be cleared from alerting when they are not the most actionable signal for your team, which makes the Improvement Opportunity metrics a replacement rather than an addition. Note that removing a metric or changing KPI/SPI settings does not auto-resolve existing alerts — any alert already active for that metric or KPI stays active.
Use Case: Enable Abandonment and, if it proves more actionable, clear the default Exits Before Video Start metric; or replace Video Start Time with High Startup Time. The result is one alert per failure mode instead of two describing the same event, which cuts triage noise.
More Details: AI Alert Sensitivity.
August 13, 2026
Notifications: Mute Rules (Beta) for Condition-Based Alert Muting
Feature Update: Mute Rules let you suppress AI Alert notifications for a defined time window based on dimension and/or metric conditions, across one or more notification channels. Choose Mute Specific to silence the alerts that match a condition, or Mute everything except to silence everything else. Rules are defined once, attached to the channels they apply to, and listed by Active, Scheduled, or Expired status. Available in Video, Ads, and App.
Use Case: During a known incident or maintenance window, mute just the noisy slice — a single device OS, a specific metric, one webhook target — so on-call teams keep seeing the alerts that matter. Alerts still appear on the Alert Listing page; only the notifications are suppressed.
More Details: Mute Rules (Beta).
August 6, 2026
Documentation: Pulse help links now open docs.conviva.ai
Feature Update: Help links inside Conviva Pulse now open documentation on docs.conviva.ai. Selecting the help control in the Pulse header takes you to the documentation for the surface you are working in.
Use Case: Get to the right reference from inside your workflow — no separate search, and always the current version of the page.
More Details: Documentation and In-App Help.
Navigation: Pulse product surfaces renamed to Video and App
Pulse left navigation — Video and App now carry the product-surface names used across VSI.
Feature Update: The Pulse navigation labels now match the VSI product-surface model: DPI is renamed to App, and Video Streaming Insights is renamed to Video. Ads is unchanged. This is a labelling change only — no dashboards, metrics, filters, saved views, permissions, or API behavior changed, and no action is required.
Use Case: Consistent, customer-facing names across Video, App, and Ads make it clear which surface you are in and which product a given capability belongs to.
More Details: VSI Product Surfaces.
July 30, 2026
Documentation: docs.conviva.ai is now the home for all documentation
Feature Update: docs.conviva.ai is now the single home for all Pulse documentation, with a major search upgrade. It fully replaces the in-Pulse Learning Center, which will be retired soon — all the latest documentation now lives on docs.conviva.ai. Note that Pulse help links still point to the old Learning Center; they will be updated in the next release.
Notifications: Global Mute (Beta) for All Alert Notifications
Feature Update: Mute all AI Alert and manual alert notifications across every channel for a set window (up to 24 hours) — useful for maintenance windows or known low-traffic periods.
Use Case: During a maintenance window or a known low-traffic period, mute notifications so non-actionable alerts don't reach your team, while the alerts themselves stay visible on the Alert Listing page.
More Details: Global Mute (Beta).
July 22, 2026
Unique Viewers — 3 New Metrics Beta: New Viewer ID–based metrics — Unique Viewers with Attempts, Unique Viewers with Ended Plays, and Ad Unique Viewers — count distinct viewers rather than devices, for intervals up to 24 hours within the last 30 days.
New API Management Permission at User Level: API Management is now a per-user permission (Hide, View, or Edit) set in User Management, with a separate API Admin permission that controls who can grant access to others. Learn more
Usage Dashboard — Table View Export: Export now produces a single download that combines the time-series data with a per-account table breakdown, and the export header lists all selected c3 accounts. Learn more
May 14, 2026
AI Alerts: Reinstate AI Alerts Support for Ad Metrics
Feature Update: Resumes AI Alerts support for Ad metrics. This dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data. It improves root cause visibility and enhances analysis of issue impacts. (AI Alerts for Ads will be enabled in phases starting May 14, 2026, through end of May 2026.)
Click to expand the image:
Use Case: Use the AI Alerts dashboard to identify key anomalies, then jump to detailed anomaly analysis through the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Ad Rebuffering Ratio) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to identify the metric's highest value, which helps analyze the issue's impacts.
More Details: AI Alerts.
ASN Dimension: Refreshes ASN Dimension Names
Feature Update: Refreshes the ASN display names for approximately 40,000 ASNs to align with the latest authoritative source data. Changes include major ownership renames and minor normalizations such as country code corrections. This update affects only the ASN dimension — the ISP dimension remains unchanged and accurate. A recurring refresh process is now in place to ensure ASN names remain up to date going forward.
May 7, 2026
Settings: New API Usage Dashboard Menu Item
Feature Update: Simplifies API Usage Dashboard access with a direct link in the Settings menu, eliminating multi-step navigation.
Click to expand the image:
Use Case: Quickly access API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.
More Details: Settings and Usage Dashboard.
April 9, 2026
Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard
Feature Update: Introduces call origin filtering in the Usage Dashboard to distinguish between MCP-originated and Pulse API calls. This enhancement enables targeted analysis of traffic distribution, supports measurement of MCP adoption, and improves troubleshooting by isolating issues specific to each access path. The Call Origin filter provides options to view MCP-only, direct-only, or combined traffic, with dashboard metrics updating dynamically based on the selected configuration.
Click to expand the image:
Use Case: Check your overall API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.
More Details: Usage Dashboard.
March 26, 2026
SPI: Updated SPI Setting Persistence for Shared and Saved Dashboards
Feature Update: Updates SPI setting persistence so shared and saved dashboards maintain the SPI settings at the time the dashboards were generated.
The behavior of the SPI on shared dashboards depends on the date the share link was generated:
- Links generated before March 26: The dashboard consistently displays the SPI based on the Overview dashboard setting, regardless of the SPI selection at the time of sharing.
- Links generated on or after March 26: The dashboard displays the specific SPI setting selected at the time of sharing.
Click to expand the image:
More Details: SPI Introduction, Overview Dashboard.
February 26, 2026
AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)
Feature Update: Enhances the Conviva Notification Channel with support for AI Alerts in Google Chat Spaces as data-rich, structured notification cards. With this release, Google Chat appears as a notification channel within Conviva's existing notification service settings. The integration enables the delivery of AI-generated alerts directly to a selected Google Chat Space using Incoming Webhooks. These notifications render as data-rich Google Chat cards, ensuring structured, readable, and actionable alert messages with links to Conviva diagnostics features.
Click to expand the image:
Use Case: Set up Conviva Google Chat settings to reduce incident response times. For example, automatically route alerts about minutes with 4xx network response codes to the web services team's Google Chat channel, enabling engineers to proactively identify and resolve client-side errors before they impact users.
More Details: Google Chat Notification.
Older releases
App Releases
2026 Releases: Events and Metrics, Custom Dashboards, and Trends Enhancements
|
Automatic Insights |
Events and Metrics
|
Trends Updates |
Activation Metric Builder: Adds an Option for Additional Dimensions in Flows and Custom Metrics Settings |
Other Dashboards |
User Management |
October 15, 2026 New
Update:
Notifications: Mute Rules — Contains Operator and General Availability
Notifications: Mute Rules — Contains Operator and General Availability
Feature Update:
Mute Rule dimension conditions now support a Contains operator alongside Equals and Has any, matching any dimension value that includes the entered text — for example, Asset Name Contains TRAILER instead of listing every matching asset name individually. Mute Rules is now generally available in Video, Ads, and App; the Beta tag has been removed.
Dimension condition operators — Has any, Equals, and Contains.
Use Case:
Mute a whole pattern of dimension values — every asset name sharing a substring, for example — with one condition instead of an Equals/Has any list that has to be maintained value by value.
More Details: Mute Rules
August 27, 2026 New
New:
User Management: Viewer Access and MCP Access Permissions
User Management: Edit a Permission in Bulk Across Users and Accounts
User Management: Block Invitations to Non-Federated Domains
User Management: Viewer Access and MCP Access Permissions
Feature Update:
Two per-user permissions are now set from User Management. Viewer Access controls individual viewer- and user-level data — including the Users tab and the User module in App, and viewers, sessions, timelines, and Impacted Viewers across all Video and App dashboards. MCP Access controls whether the user can reach Conviva through the Model Context Protocol (MCP) with their Conviva sign-in; access through API credentials continues to be governed by API Management. Both permissions are granted for all existing users, so nothing changes on release day, and both are cleared by default on the Invite User screen, so an admin grants them explicitly for a new user. A change takes effect the next time the user signs in.
Settings > User Management > Modify User > Permissions.
Use Case:
Restrict individual viewer data to the teams that need it, and decide per user who can query Conviva from an MCP client — without creating a separate role.
More Details: Viewer Access and MCP Access
User Management: Edit a Permission in Bulk Across Users and Accounts
Feature Update:
Every permission is now its own sortable, filterable column in the User Management grid. Filter to the users you want, select them, and click Edit Permissions to set one permission to one value across several accounts in a single action. Accounts where you cannot grant that permission are disabled, a single action is limited to 50 operations (selected users multiplied by selected accounts), and a review step returns a per-user, per-account success or failure summary.
Settings > User Management > Edit Permissions.
Use Case:
Roll a permission out — or take it away — for a whole team across the accounts they work in, instead of opening each user one at a time.
More Details: Edit Permissions in Bulk
User Management: Block Invitations to Non-Federated Domains
Feature Update:
On an account with this control enabled, Conviva validates the email domain of every invitation at User Management > Invite User against the account's configured SSO domain list and rejects invitations to any other domain. The approved-domain list is maintained by Conviva rather than exposed in the UI. Existing users on other domains are unaffected — only new invitations are blocked. The control is not self-serve; request it through Conviva Support.
Use Case:
Keep account access inside your federated identity provider, so every new user arrives through SSO instead of a personal or third-party email address.
More Details: Block Non-Federated Domain Access
August 13, 2026
New:
Notifications: Mute Rules (Beta) for Condition-Based Alert Muting
Notifications: Mute Rules (Beta) for Condition-Based Alert Muting
Feature Update:
Mute Rules let you suppress AI Alert notifications for a defined time window based on dimension and/or metric conditions, across one or more notification channels. Choose Mute Specific to silence the alerts that match a condition, or Mute everything except to silence everything else. Rules are defined once, attached to the channels they apply to, and listed by Active, Scheduled, or Expired status. Available in Video, Ads, and App.
The Mute Rules list — review Active & Scheduled, All, or Expired rules at a glance.
Use Case:
During a known incident or maintenance window, mute just the noisy slice — a single device OS, a specific metric, one webhook target — so on-call teams keep seeing the alerts that matter. Alerts still appear on the Alert Listing page; only the notifications are suppressed.
More Details: Mute Rules (Beta)
August 6, 2026
Update:
Deprecation Notice: Paths, Funnels, Pattern Analytics, Predictive Intelligence, and Cohort Replay
Navigation: Pulse Product Surfaces Renamed to Video and App
Deprecation Notice: Paths, Funnels, Pattern Analytics, Predictive Intelligence, and Cohort Replay
Feature Update:
A deprecation notice is now live in the App surface. Paths, Funnels, Pattern Analytics, Predictive Intelligence, and Cohort Replay are being removed from App by 31 August 2026. The use cases behind these five modules — cross-session journey analysis, behavioral pattern detection, and predictive modeling — are now addressed in Conviva Digital Patterns Insights (DPI), a separate standalone product.
The deprecation notice as it appears in the App header in Pulse.
Use Case:
Everything else in App is unaffected — Trends, Overview, Real-Time Monitoring, AI Alerts, Journey Analytics (Flows), User Timeline, Custom Dashboards, and Custom Metrics continue unchanged. To learn about the Digital Patterns Insights experience and plan a transition, contact your Conviva account team.
More Details: Modules moving to Conviva DPI
Navigation: Pulse Product Surfaces Renamed to Video and App
Feature Update:
The Pulse navigation labels now match the VSI product-surface model: DPI is renamed to App, and Video Streaming Insights is renamed to Video. Ads is unchanged. This is a labelling change only — no dashboards, metrics, filters, saved views, permissions, or API behavior changed, and no action is required.
Pulse left navigation — Video and App now carry the product-surface names used across VSI.
Use Case:
Consistent, customer-facing names across Video, App, and Ads make it clear which surface you are in and which product a given capability belongs to.
More Details: VSI Product Surfaces
May 14, 2026
Update:
ASN Dimension: Refreshes ASN Dimension Names
ASN Dimension: Refreshes ASN Dimension Names
Feature Update:
Refreshes the ASN display names for approximately 40,000 ASNs to align with the latest authoritative source data. Changes include major ownership renames and minor normalizations such as country code corrections. This update affects only the ASN dimension — the ISP dimension remains unchanged and accurate. A recurring refresh process is now in place to ensure ASN names remain up to date going forward.
May 7, 2026
New:
Settings: New API Usage Dashboard Menu Item
Settings: New API Usage Dashboard Menu Item
|
|
Feature Update:
Simplifies API Usage Dashboard access with a direct link in the Settings menu, eliminating multi-step navigation.
Click to expand the image
Use Case:
Quickly access API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.
> **More Details:** Settings and Usage Dashboard.April 9, 2026
New:
Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard
Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard
|
|
Feature Update:
Introduces call origin filtering in the Usage Dashboard to distinguish between MCP-originated and Pulse API calls. This enhancement enables targeted analysis of traffic distribution, supports measurement of MCP adoption, and improves troubleshooting by isolating issues specific to each access path. The Call Origin filter provides options to view MCP-only, direct-only, or combined traffic, with dashboard metrics updating dynamically based on the selected configuration.
Click to expand the image
Use Case:
Check your overall API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.
> **More Details:** Usage Dashboard.February 26, 2026
Update:
Overview: New Events Section with Preset (Beta)
Overview: New Events Section with Preset (Beta)
|
|
Feature Update:
Introduces a new Events section in the Overview Dashboard to analyze the occurrence of various events. Additionally, click on the specific event to view the preset for the selected event, which accelerates event-based data analysis and anomaly detection. Each preset includes a predefined set of key metrics and corresponding dimension data, offering a structured starting point for investigating trends and identifying issues across critical user experience areas. These presets reduce setup time and promote consistent data analysis across teams.
Click to expand the image
Use Case:
Select the event preset to gain quick insights into user experiences on that platform. From the Events drop-down, select the event preset to gain quick insights, such as which app versions and devices were most impacted by 5xx server errors and app crashes. This preset supports efficient issue detection, performance optimization, and root cause analysis, enabling faster resolution of user-impacting issues across web and mobile platforms.
> **More Details:** Overview Dashboard and Presets.February 23, 2026
New:
AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)
AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)
|
|
Feature Update:
Enhances the Conviva Notification Channel with support for AI Alerts in Google Chat Spaces as data-rich, structured notification cards. With this release, Google Chat appears as a notification channel within Conviva’s existing notification service settings. The integration enables the delivery of AI-generated alerts directly to a selected Google Chat Space using Incoming Webhooks. These notifications render as data-rich Google Chat cards, ensuring structured, readable, and actionable alert messages with links to Conviva diagnostics features.
Click to expand the image
Use Case:
Set up Conviva Google Chat settings to reduce incident response times. For example, automatically route alerts about minutes with 4xx network response codes to the web services team's Google Chat channel, enabling engineers to proactively identify and resolve client-side errors before they impact users.
> **More Details:** Google Chat Notification.January 22, 2026
New:
Trends: Percentile Aggregation for Flow-Duration and Custom Metrics (Beta)
Updates:
Metric Builder: Adds an Option for Additional Dimensions in Flows and Custom Metrics Settings
Trends: Percentile Aggregation for Flow-Duration and Custom Metrics (Beta)
|
|
Feature Update:
Adds support for percentile values with a dynamic Aggregation Selector that toggles between percentiles and averages in the Trends dashboard. Percentile-based aggregation (P50, P75, P90, P95, P99) enables the Flow-Duration and Custom metrics to provide a more precise view of Flow-Duration and Custom performances.
Click to expand the image
Use Case:
Using the P95 metric value for the average duration of the Payment Complete Flow helps identify slow client-side navigations that affected a small (5%) but meaningful subset of users. While the average duration for completing the Payment Complete Flow may appear acceptable, the P95 reveals routes, devices, or browsers where the payment completion steps took significantly longer than most other app transitions, thereby impacting perceived responsiveness. Going beyond the average value, percentile values enable teams to isolate and optimize the most impacted performance issues that degrade the user experience.
> **More Details:** Trends.Metric Builder: Adds an Option for Additional Dimensions in Flows and Custom Metrics Settings
|
|
Feature Update:
Adds support for additional event-based dimensions, beyond the out-of-box dimensions, for Flows and custom metrics. Specify whether the dimension value is based on the first-observed event value or the last observed event value, enabling more control of the dimensional values for richer analysis of the configured Flows and custom metrics.
Click to expand the image
Use Case:
Enhance Checkout Flow analysis with the payment_method dimension.
Use the last observed event as the dimension value as payment_method is reported on intermediate events within the checkout flow from Checkout Start to Receipt Page Viewed, rather than only at the Flow start or complete events.
This enhanced flow-level analysis by payment method enables identification of conversion drop-offs, error patterns, and performance differences based on payment types, supporting more targeted optimization and troubleshooting of the payment processes related to the Flow.
> **More Details:** Flows and Custom Metrics.January 13, 2026
Updates:
-
Custom Dimension: Promotion of Event Tags to Global Tags
Custom Dimension: Promotion of Event Tags to Global Tags
|
|
Feature Update:
Adds support for promoting event tags as a global dimension across all relevant events, enabling an existing event-level tag to function as a global tag across all relevant events. This update makes it easy to update an event tag to persist across dimensions when a tag represents global context.
Click to expand the image
Use Case:
When adding a custom dimension, promote the AccountStatus tag key as a global dimension to perform dimensional analysis of account-related activity, such as page views, clicks, and purchases, across different account status values, including upsell, silverPlan, and goldPlan.
This enhanced analysis by account status helps identify how user behavior, engagement, and conversion patterns vary across subscription tiers, enabling more targeted optimization and troubleshooting.
> **More Details:** Semantic Mapper.January 8, 2026
New:
Trends: Percentile Aggregation for Duration Metrics (Beta)
Trends: Percentile Aggregation for Duration Metrics (Beta)
|
|
Feature Update:
Adds a dynamic Aggregation Selector to toggle between percentiles and averages in the Trends dashboard, enabling percentile-based aggregation (P50, P75, P90, P95, P99) for Duration metrics to gain a more precise view of duration performances.
Click to expand the image
Use Case:
Using the P95 metric value for Soft Navigation Time helps identify slow client-side navigations that affected a small (5%) but meaningful subset of users. While average soft navigation time may appear acceptable, P95 reveals routes, devices, or browsers where in-app transitions took significantly longer than most other app transitions, impacting perceived responsiveness. Going beyond the average value, percentile values enable teams to isolate and optimize client-side rendering or script execution issues that degrade the user experience.
> **More Details:** Trends.2025 Releases
For App 2025 releases, see DPI 2025 Releases.
2024 Releases
For Conviva App 2024 releases, see App 2024 Releases.
2023 Releases
For Conviva App 2023 releases, see App 2023 Releases.
Ads Releases
What's New in Conviva Ads
Ads
2026 Releases
October 15, 2026 New
Notifications: Mute Rules — Contains Operator and General Availability
Feature Update:
Mute Rule dimension conditions now support a Contains operator alongside Equals and Has any, matching any dimension value that includes the entered text — for example, Asset Name Contains TRAILER instead of listing every matching asset name individually. Mute Rules is now generally available in Video, Ads, and App; the Beta tag has been removed.
Dimension condition operators — Has any, Equals, and Contains.
Use Case:
Mute a whole pattern of dimension values — every asset name sharing a substring, for example — with one condition instead of an Equals/Has any list that has to be maintained value by value.
More Details: Mute Rules.
August 27, 2026 New
AI Alerts: Ad Playback Failures Added to Ads AI Alerts
Feature Update:
Ad Playback Failures is now a supported Ads AI Alerts metric. Ads AI Alerts previously covered the start of the ad only, so an ad that started cleanly and then broke mid-roll surfaced in next-day reporting rather than in real-time. The metric is added by default with a default sensitivity for all Ad customers, is tunable like any other ad metric under AI Alerts > Alert Config > Ad, and participates in the standard AI Alerts diagnostics and root-cause flow. Existing ad alert configurations are unaffected.
Use Case:
Catch failures inside the ad break while the break is still running, instead of reconciling lost impressions the next day.
More Details: Ads AI Alerts.
August 13, 2026
Notifications: Mute Rules (Beta) for Condition-Based Alert Muting
Feature Update:
Mute Rules let you suppress AI Alert notifications for a defined time window based on dimension and/or metric conditions, across one or more notification channels. Choose Mute Specific to silence the alerts that match a condition, or Mute everything except to silence everything else. Rules are defined once, attached to the channels they apply to, and listed by Active, Scheduled, or Expired status. Available in Video, Ads, and App.
Creating a Mute Rule — time window, rule type, dimension and metric conditions, and channels.
Use Case:
During a known incident or maintenance window, mute just the noisy slice — a single device OS, a specific metric, one webhook target — so on-call teams keep seeing the alerts that matter. Alerts still appear on the Alert Listing page; only the notifications are suppressed.
More Details: Mute Rules (Beta).
2025 Releases
February 20, 2025
Dedicated AI Alerts Dashboard for Video and Ads
|
|
Feature Update:
Enhances AI alert analysis with a separate dashboard dedicated to Video and Ads AI alerts, along with a new Peak Value column. This dedicated dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data, improving root cause visibility and, with the Peak Value column, enhancing analysis of issue impacts.
Click to expand the image
Use Case:
Use the AI Alerts dashboard to identify important anomalies and jump to a detailed anomaly analysis with the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Akamai (CDN)) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to know the highest value of the metric, helping in the analysis of the issue impacts.
More Details: AI Alerts.
Februrary 6, 2025
Clone Saved Dashboards
|
|
Feature Update:
Enhances Saved Dashboards with a new option to clone saved Trends, Real-Time, and MetricLens dashboards. This feature enables customization based on the original dashboard, simplifying the sharing and modifying saved dashboards.
Use Case:
Use the clone feature to create a copy of a saved dashboard, customize the dashboard settings, for example changing the interval from 1 day to the last 7 days, and share the dashboard with the expanded data for further collaboration the with other users.
More Details: Trends.
Convert Private Dashboards to Public -- Saved Dashboards
|
|
Feature Update:
Enhances the Saved Dashboards with a new option to change the private setting to public. This feature makes it easier to change shared dashboard viewing options from private to public.
Click to expand the image
Use Case:
-
Select a dashboard under the My Dashboard list.
-
Click the Edit icon under the Actions column.
-
On the Update Dashboard screen, select the Make it Public checkbox.
-
Click Update to see the dashboard under the Public Dashboard tab list.
Share the dashboard to collaborate with other users.
More Details: Trends.
Custom Dashboards Releases
Enable DoD Option -- Custom Dashboards Schedule (Feb 2025)
|
Feature Update:
Includes a new Enable DoD option in the Custom Dashboards Email Schedule to include comparison data of the selected dimensions and metrics based on the specified time range. This update improves the data analysis with the color coded comparison value next to the metrics providing a quick insight into the performance changes. Also, displays the high and low data for the selected metrics.
Click to expand the image
Use Case:
After receiving a Custom Dashboards email with the DoD option enabled, analyze performance changes by reviewing the highlighted high and low values for the selected dimensions and metrics to quickly compare performance impacts.
More Details: Custom Dashboards
For more details about these and other App updates, see What's New in App.
Precision Releases
What's New in Precision
Precision
2024 Releases
August 22, 2024
Schedule Reordered PrecisiFilter builderon Policies
|
Feature Update:
Enhances the Precision Policies reordering with schedule. This allows you schedule the reordered policy based on the requirement.
Use Case:
This feature allows you to easily schedule the reordered policies based on the requirement.
More Details: Policies Dashboard.
Resiliency Tracking Dashboard - UI Update
|
Feature Update:
Enhances the Resiliency dashboard with
-
New UI providing a section for filters, widgets, and dimension data for a better user experience.
-
Introduction of the Export option.
This dashboard summarizes the Impact Avoidance Events triggered by Precision due to deviation in CDN performance.
Use Case:
Use this dashboard to identify the CDN-ISP combinations with most issues. This information helps you adjust percentage allocations during important events and address concerns with specific CDNs to improve network performance with certain ISPs in specific regions.
More Details: Resiliency Dashboard.
July 3, 2024
Precision Policies Reorder in Collapsed Mode
|
Feature Update:
Enhances the Precision Policies dashboard with,
-
An Expanded View toggle allows you to switch between the collapsed mode and expanded mode.
-
The collapsed mode allows you to seamlessly drag and drop policies while viewing the new and previous sequence numbers.
Additionally, you can use the collapsed view outside the reorder workflow to expand specific rows to read the details.
Use Case:
This feature allows you to easily reorder the policies while seeing the new and earlier sequence numbers. This enables you to prioritise the unconstrained and constrained policies correctly or ensure that the overlapping/conflicting filters are applied in the right order.
More Details: Policies Dashboard.
2021 Releases
September 23, 2021 Front End Release
This release includes feature updates for Precision.
-
Users can now schedule Precision distribution policies to be activated at a scheduled time. In addition to activating Precision distribution policies immediately, selected administrators can activate single or multiple policies at a scheduled time. For more information, see Policies Dashboard.
Video and App Integration
Video Integration Releases
SEI Integration Tool
This section lists the release notes for the recent Conviva SEI Integration releases.
August 13, 2025
-
Enhances the Required Metadata:
-
The Live or VOD metadata is renamed to Content Category (isLive)
-
The Content Category metadata is renamed to Category Type (c3.cm.categoryType)
-
More Details: Apps dashboard.
January 23, 2025
Introduces a note at the top of the report and the PDF/Excel exports if at least one testcase is failed.
More Details: Apps dashboard.
January 09, 2025
Enhances the metric names in the Apps and Report tabs depending on the customer type.
For example,
-
Video-only customers see the metrics labeled as "VSF" (Video Start Failure), "VST" (Video Start Time), "VPF" (Video Playback Failure), and so on.
-
Stream-only customers see the same metrics labeled as "SSF" (Stream Start Failure), "SST" (Stream Start Time), and "SPF" (Stream Playback Failure).
More Details: Reports dashboard.
November 21, 2024
Introduces the Content and Ad tags to display custom metadata types in the Apps, Metadata, and Reports dashboards of video integration.
More Details:Custom metadata in Apps dashboard.
September 27, 2024
Introduces the Share Report option for copying the dashboard link to clipboard and sharing the test results with other users.
More Details:Share Apps Dashboard.
April 11, 2024
-
Introduces a new hierarchical menu structure for Integration Tools. As part of this improvement, the existing App Manager is renamed to Video Integration, and Sensor Integration is replaced with App Integration.
Before
After
-
Introduces a new tab in Video Integration for accessing Touchstone 2.0 (Beta) version. This tab appears for only selected Touchstone 2.0 customers, allowing them to experience seamless self-validation of SEI sensor integration within Pulse without switching environments.
More Details:Touchstone 2.0 Help.
June 29, 2023
New Feature: Reports Dashboard - App Statistics and Integration Overview Reports
|
|
New Features
The Reports dashboard displays validation test results of metrics and metadata for all of your device applications.
You can choose to see the validation results for either metrics or metadata for all or selected apps.
Using the Reports dashboard, view reports for:
-
App Statistics
Use App Statistics report to learn about:
-
The performance of metrics and metadata for all or specific apps
- Apps that need the most attention (appearing first on the list)
- Last validation date of the apps
- Newest build or SDK version if available
-
-
Integration Overview
Integration overview reports help to analyze the integration details and the validation improvement progress for each app for a selected time period of 3 months, 6 months, 9 months, or 12 months. These reports use graphical representations to show the impact or improvement of metrics and metadata.
Feature Impact
-
App Statistics report
-
Provides action items to fix the under-performing metrics and metadata
-
Improves integration health
-
Supports downloading the app status report
-
Allows to compare integration health across all the platforms, and to prioritize fixing the apps in the priority order
-
-
Integration Overview report
-
Provides build submission ratio for each app, and sets KPI to improve integration and data on Pulse
-
Enables mapping the Validated - Not In Production builds against the Not validated - In production builds
-
Saves time and efforts required from Conviva customer service team
-
More Details: Viewing and Downloading Reports
December 20, 2022
New Feature: Conviva Integration Plugin for Android
|
|
New Features
Introduces the Conviva Integration Assistant Plugin for Android that helps you integrate the Android players with only a few clicks.
While creating a new app, when you click the View Integration Details button for Android SDKs on Integrate SDK/Library page, you are redirected to the Conviva Docs Android Integration Assistant plugin page. You can download the plugin from here and follow the instructions to install and use it.
To access the plugin or integration details while you're on the existing app details page, click the "Simplified SDK: Android Player Name" link.
Feature Impact
-
To simplify the integration, the plugin automatically adds the SDK dependencies to your Android project.
-
It generates the ConvivaHelper.java file with all the code that is required to invoke the integration.
-
It also lists the Advanced Use Cases for Android integration.
More Details: Android Integration Assistant Plugin
August 28, 2022
-
Enhances the tool to open the tabs (Overview, Apps, Metadata, and Reports) and the apps in a new tab or a new window.
|
|
-
When the Touchstone Reference URL expires, the Notes field on the test results page shows as Link expired.
|
July 28, 2022
This release enhances the features on the test pass report page of the SEI Integration:
-
Email the test pass report to the person who submitted the build.
-
Add numbering to the test case execution and test pass report pages.
|
June 29, 2022
This release enhances the test results page in the Apps tab with the Unexpected Metadata Generated section. This new section displays the metadata that isn't configured in the metadata engine during the app setup. You can review this unexpected metadata and configure it in the engine based on your need. You can choose to discard this information on the test results page. However, it's available on the Metadata tab.
|
|
May 26, 2022
-
Introduces the Status Report Download option in the Reports tab, where you can download either All Metrics and Metadata (the default option), Metrics Only, or Metadata Only data in an Excel file. You can choose a single app, several apps, or all apps to generate the report.
|
|
-
The Hide Apps option enables you to customize the reporting view. You can choose apps to hide them from reporting.
-
The Test Pass email notification contains an attachment of the test results in PDF format.
-
The test results page displays the count of failed test cases.
|
April 28, 2022
-
Enhances the email notifications to send to the configured users when:
-
An app is created or archived.
-
Builds are submitted or archived.
-
Builds are blocked by the QE team and awaiting input from the customer.
-
Builds are unblocked by providing the required comments.
-
Build validation is complete.
-
-
Usability Enhancements
-
The Validate Integration tab has additional instructions.
-
View All Metrics toggle is available on the test results page to view all or limited content metrics and metadata. By default, the toggle is enabled and you can view all the metrics.
-
April 18, 2022
We are excited to announce the launch of Application Manager 2.0, a self-service portal with a guided workflow to set up your applications.
Your current Application Manager data will be maintained and also migrated to Application Manager 2.0 soon. Your Conviva representative will reach out to you when the 2.0 migration is done to address any queries you might have about the migration and your transition to the 2.0 application.
For more details, see the Application Manager 2.0 Help topics in the Conviva Docs.
Touchstone 2.0
This section lists the release notes for the Touchstone.
October 17, 2025
Enhances the Required Metadata and Custom Metadata sections to highlight any metadata with an alert icon 
if there is any datatype mismatch. Hover the mouse pointer on the icon to see the alert message, for example "Datatype mismatch. This field supports only "string" datatype".
For more details, see the Session Summary topic in the Conviva Docs.
August 13, 2025
-
Enhances the Required Metadata:
-
The Live or VOD metadata is renamed to Content Category (isLive)
-
The Content Category metadata is renamed to Category Type (c3.cm.categoryType)
-
For more details, see the Session Summary topic in the Conviva Docs.
July 03, 2025
-
Enhances the Required Metadata section to display the keys for Content tags (as c3.cm.*) and Ad tags (as c3.ad.*).
-
Relocates App Version from the header section to the Required Metadata section.
-
Removes:
-
The Device Model and Content Type from the header, as these information are already available under the Required Metadata section.
-
The Change Testing Device icon from the header section and the BLUE-colored bar under the Bitrate field.
-
For more details, see the Session Summary topic in the Conviva Docs.
June 06, 2025
Deprecates the older version of Touchstone. Use the improved Touchstone 2.0 in Pulse for seamless debugging and self-validation of Conviva's SEI.
For more details, see the Self-Validation Using Touchstone topic in the Conviva Docs.
April 10, 2025
Enhances all Required Metadata (except Device Model, Browser Name, and other device-related metadata) and Custom Metadata to:
-
Show the metadata values as collected directly from the heartbeat.
-
Support mutability, that is, any changes in the metadata during an ongoing session.
For more details, see the Session Summary topic in the Conviva Docs.
March 25, 2025
-
Introduces a new Avg. Bitrate metric to show the latest average bitrate as collected from the heartbeat.
-
Enhances the Device Category metadata to show its value as collected from the heartbeat.
For more details, see the Session Summary topic in the Conviva Docs.
January 23, 2025
-
Displays Module Version in the header section, if available in the heartbeat.
-
Displays CDN changes in the session timeline.
-
Simplifies the statements for player state change and event change in the session timeline.
-
Introduces two new icons for exporting the session summary in the PDF and Excel formats.
For more details about exporting session summary in the PDF format, see the Session Summary topic in the Conviva Docs.
January 09, 2025
-
Enhances the metric names in the Session details page depending on the customer type.
For example,
-
Video-only customers see the metrics labeled as "Video Start Time", "Video Restart Time", and "Video Restart Count".
-
Stream-only customers see the same metrics labeled as "Stream Start Time", "Stream Restart Time", "Stream Restart Count".
-
-
Shows the Default Resource in the Required Metadata section. It is collected from the raw heartbeat.
-
Introduces a new icon to export session summary in the PDF format by clicking the Export to PDF icon at the top-right corner.
For more details about exporting session summary in the PDF format, see the Session Summary topic in the Conviva Docs.
October 24, 2024
Introduces date picker in the Available Devices page to filter the list of available devices based on a date range.
For more details using the date picker to filter the available devices, see the Available Devices topic in the Conviva Docs.
September 27, 2024
We are excited to announce the launch of Touchstone, designed to streamline the self-validation process for video sensor integration. Now integrated with Pulse, Touchstone enables in-depth monitoring of session timeline data, accessible within the app and across Pulse’s Overview, Trends, and Viewers dashboards. This new version also resolves previous inconsistencies in metric values between Pulse and the standalone Touchstone 1.0, ensuring more accurate data tracking.
For more details about Touchstone features and enhancements, see the Self Validation Using Touchstone 2.0 topic in the Conviva Docs.
App Integration Releases
This section lists the release notes for the recent Conviva App Integration release.
September 27, 2024
Introduces the Share menu option for copying the dashboard link to clipboard and sharing the validation report with other users.
More Details: Share Validation Reports
June 20, 2024
Introduces the Last Seen column in the Available User Timeline panel to view the occurrence time of the latest event associated to the corresponding application, device, user ID, and client ID.
More Details: Executing Test Cases
April 25, 2024
The App Integration feature, which is available in Pulse, enables developers to experience a seamless self-validation and debugging process of sensor integration.
For more details about App Integration features, see the Integration Help topics in the Conviva Docs.
Touchstone Releases
This section lists the release notes for the Touchstone.
October 17, 2025
Enhances the Required Metadata and Custom Metadata sections to highlight any metadata with an alert icon if there is any datatype mismatch. Hover the mouse pointer on the icon to see the alert message, for example "Datatype mismatch. This field supports only "string" datatype".
For more details, see the Session Summary topic in the Conviva Docs.
August 13, 2025
-
Enhances the Required Metadata:
-
The Live or VOD metadata is renamed to Content Category (isLive)
-
The Content Category metadata is renamed to Category Type (c3.cm.categoryType)
-
For more details, see the Session Summary topic in the Conviva Docs.
July 03, 2025
-
Enhances the Required Metadata section to display the keys for Content tags (as c3.cm.*) and Ad tags (as c3.ad.*).
-
Relocates App Version from the header section to the Required Metadata section.
-
Removes:
-
The Device Model and Content Type from the header, as these information are already available under the Required Metadata section.
-
The Change Testing Device icon from the header section and the BLUE-colored bar under the Bitrate field.
-
For more details, see the Session Summary topic in the Conviva Docs.
June 06, 2025
Deprecates the older version of Touchstone. Use the improved Touchstone 2.0 in Pulse for seamless debugging and self-validation of Conviva's SEI.
For more details, see the Self-Validation Using Touchstone topic in the Conviva Docs.
April 10, 2025
Enhances all Required Metadata (except Device Model, Browser Name, and other device-related metadata) and Custom Metadata to:
-
Show the metadata values as collected directly from the heartbeat.
-
Support mutability, that is, any changes in the metadata during an ongoing session.
For more details, see the Session Summary topic in the Conviva Docs.
March 25, 2025
-
Introduces a new Avg. Bitrate metric to show the latest average bitrate as collected from the heartbeat.
-
Enhances the Device Category metadata to show its value as collected from the heartbeat.
For more details, see the Session Summary topic in the Conviva Docs.
January 23, 2025
-
Displays Module Version in the header section, if available in the heartbeat.
-
Displays CDN changes in the session timeline.
-
Simplifies the statements for player state change and event change in the session timeline.
-
Introduces two new icons for exporting the session summary in the PDF and Excel formats.
For more details about exporting session summary in the PDF format, see the Session Summary topic in the Conviva Docs.
January 09, 2025
-
Enhances the metric names in the Session details page depending on the customer type.
For example,
-
Video-only customers see the metrics labeled as "Video Start Time", "Video Restart Time", and "Video Restart Count".
-
Stream-only customers see the same metrics labeled as "Stream Start Time", "Stream Restart Time", "Stream Restart Count".
-
-
Shows the Default Resource in the Required Metadata section. It is collected from the raw heartbeat.
-
Introduces a new icon to export session summary in the PDF format by clicking the Export to PDF icon at the top-right corner.
For more details about exporting session summary in the PDF format, see the Session Summary topic in the Conviva Docs.
October 24, 2024
Introduces date picker in the Available Devices page to filter the list of available devices based on a date range.
For more details using the date picker to filter the available devices, see the Available Devices topic in the Conviva Docs.
September 27, 2024
We are excited to announce the launch of Touchstone, designed to streamline the self-validation process for video sensor integration. Now integrated with Pulse, Touchstone enables in-depth monitoring of session timeline data, accessible within the app and across Pulse’s Overview, Trends, and Viewers dashboards. This new version also resolves previous inconsistencies in metric values between Pulse and the standalone Touchstone 1.0, ensuring more accurate data tracking.
For more details about Touchstone features and enhancements, see the Self Validation Using Touchstone 2.0 topic in the Conviva Docs.
Conviva Nexa
Nexa Releases
October 29, 2026
Apply Saved Filters Directly in Nexa
Feature Update (Beta):
Use your existing Pulse saved filters in Nexa to focus an investigation without rebuilding the filter conditions in a prompt. Saved Filters is available in Beta for all customers and supports both Video/Ads and App saved filters.
Type @ in the prompt box to open the saved-filter picker. Search by filter name or ID, choose a filter, and ask your question. You can also type / and select /saved-filters from the command menu.
The @ shortcut opens Saved Filters from the prompt box.
Find a saved filter by name or ID in the Video/Ads or App tab.
The selected filter stays in scope for follow-up questions and carries into generated dashboards, reports, and scheduled reports. Compact labels show the active filter. Switching or clearing the filter removes the previous filter conditions from the active scope.
Scheduled reports retain a reference to the selected saved filter.
Try It:
Start a Nexa conversation, type @, and choose a saved filter. Ask a question, then generate a dashboard or report to use the same filter scope in the output.
Beta notes: A filter may be deselected after opening a shared link, refreshing the page, or reopening a session. A saved analysis may also open without its associated filter. Reselect the filter with @ or ask Nexa to apply it by its exact name or ID; chat history alone does not reactivate it. Filters with more than 100 conditions may fail or return an error.
More Details: Saved Filters (Beta).
Video Startup Time Now Available in Viewer Columns
Feature Update:
Video Startup Time is now available as a column in the Nexa Viewer session list for eligible Video accounts. Add it to review startup times for individual sessions while investigating a viewer's experience.
Select Video Startup Time in Columns to display the metric in the session list.
Try It:
Open a viewer in Nexa and click Columns above the session list. Search for Video, then select Video Startup Time under Startup Metrics. The session table displays the column alongside the other selected metrics.
More Details: Video Startup Time.
September 11, 2026
Ask Nexa From a Session Diagnostic
|
|
|
|
Feature Update (Beta):
Adds an Ask Nexa entry point to the session diagnostic and to every row in the Viewer Module session list. The session stays on the left and the chat panel opens on the right, so the evidence remains in view while you ask about it.
The panel opens already scoped to the viewer, the session, and the selected time range. Follow-up questions no longer require restating a viewer ID or re-entering a date range, which previously meant expanding a session panel and re-establishing context before asking anything.
Try It:
Open a session diagnostic and click Ask Nexa, or click the Nexa button on any session row in the session list. Ask a follow-up question without repeating the viewer ID or the time range.
Share a Viewer or Session Diagnostic With a Link
|
|
Feature Update (Beta):
Any viewer or session diagnostic can now be shared as a link. The recipient opens the same view, on the same customer account, so handing an investigation to a colleague is a paste rather than a screenshot or a set of instructions for rebuilding the view.
Try It:
Click the share icon in the viewer or diagnostic toolbar and send the generated link to a colleague.
Open Another Viewer in a New Tab
|
|
Feature Update (Beta):
A second viewer analysis can be opened in a new tab from the + button beside the viewer ID, leaving the current analysis intact. Comparing two viewers previously meant abandoning the analysis already open and rebuilding the second one in its place.
Try It:
Click + next to the viewer ID to open another viewer in a new tab. The original analysis stays open in its own tab.
CSV Export for Session Lists and Diagnostics
|
|
Feature Update (Beta):
The Viewer Module session list and the session diagnostic both export as CSV, so session data can be moved into a spreadsheet, a ticket, or a report without being retyped.
Try It:
Click the Export CSV icon on the session list or the diagnostic.
Ad Breaks on the Diagnostic Timeline
|
|
Feature Update (Beta):
Ads on the session diagnostic timeline are now grouped into breaks rather than listed as a flat set of creatives. Each break shows its position in the stream, how many ads were filled, the ad server and insertion method, the break's time range and duration, and a status — with failures called out against the break as a start failure or a playback failure.
Expanding a break lists its individual creatives with their own timings and outcomes. A failure can now be traced to the break it belongs to, where previously it identified only that a creative had broken.
Try It:
Open a session diagnostic and find the ad track on the timeline. Expand any break to see its creatives and where the failure sits.
September 2, 2026
Scheduled Run Status & Failure Reasons
|
|
|
|
Feature Update:
Manage Schedules now shows a Last Run Status and Last Run Time against every schedule. Where a run failed, clicking the status opens the reason — the originating prompt, the run timestamp, and a plain-language explanation such as a monthly usage quota being exceeded, along with whether it will retry automatically. Diagnosing a missing report is now self-serve instead of a support thread.
Try It:
Open Manage Schedules and check the Last Run Status column. Click any Failed status to see the reason for that run.
August 20, 2026
Diagnostic Panel in Nexa Viewer Module
|
|
|
|
Feature Update (Beta):
Adds a diagnostic panel to the Nexa Viewer Module that displays a complete session timeline in a single view: asset changes, playback state (buffering, playing, paused), ad breaks with attribution and duration, CDN switches, connection type, and the full event log — all aligned on the same time axis. This combined Video + Ads diagnostic view is a Nexa-exclusive capability not available in Pulse, giving Ops and Support teams one place to investigate exactly what happened in a session without cross-referencing multiple dashboards.
Try It:
Expand any session in the Viewer Module and click Open diagnostic. The full session timeline opens, showing Asset, State, Ads, Ad Asset, CDN, Connection, Events, and Lifecycle tracks aligned on a single time axis. Use this to diagnose rebuffering spikes, failed ad breaks, mid-session CDN switches, and other playback events in one view.
July 30, 2026
Ask Nexa — Viewer & Trends Entry
|
|
Feature Update (Beta):
Adds an Ask Nexa entry point directly in the Viewer Module and in the Viewers tab in Trends. Selecting "Ask Nexa" from a session row or a viewer row opens a dedicated Viewer canvas inside Nexa — without leaving the current workflow — showing an AI-generated impact summary, the viewer's session list, and a chat box for follow-up questions.
A Viewers module is also now embedded in Nexa's own top panel, so you can query viewer data directly from within Nexa at any time.
Try It:
When investigating a specific viewer complaint, select the viewer's row in the Viewer Module or Trends and click Ask Nexa. Nexa opens the Viewer canvas with an AI impact summary and the session list in context — no need to copy a viewer ID, switch tabs, and re-enter the query manually.
Token Usage Reporting — Account, C3 & User Level
|
|
Feature Update:
Nexa now provides token usage reporting at the account, C3, and user level. Overall consumption is visible via the Usage Dashboard. Detailed Nexa token usage — broken down by C3 and individual user — is available via the Nexa Usage Dashboard under Settings.
Try It:
Navigate to Settings → Nexa Usage Dashboard to view token consumption per user and per C3. Use the top-level Usage Dashboard to review aggregate token, request, session, and active-user counts across accounts and track usage trends over time.
July 22, 2026
Industry Benchmarking for Streaming Quality
|
|
Feature Update:
Extends Nexa with industry benchmarking for streaming quality. Ask for a comparison in plain language and Nexa builds it against Conviva's cross-publisher OTT cohort — real production data from every publisher Conviva monitors — sliced by any dimension (country, device, ISP, OS, and more) and visualized in the format you need. Compare at P50, P75, P90, P95, or P99 percentiles. Benchmarking was previously available only in Pulse's fixed dashboard views; it is now available conversationally in Nexa.
Sample Prompts:
"Show our Streaming Performance Index (SPI) sub-KPIs for the US in June 2026 as a lollipop chart vs. the P95 benchmark — top 8 devices, VOD and Live shown separately."
"Build a radar chart of our SPI sub-KPIs for the US in June 2026 vs. P95 and Conviva Best — top 4 devices."
Conviva Best Quality Threshold
|
|
Feature Update:
Brings the Conviva Best threshold profile to Nexa. Conviva Best is the stricter, premium quality bar — previously available in Pulse but not available conversationally in Nexa. Ask for it by name and Nexa applies the stricter threshold profile to any analysis. Nexa always identifies which profile is in use, so there is no ambiguity about what a Streaming Performance Index (SPI) number means, and it defaults to the account-level KPI preference when that context is available.
Sample Prompt:
"Compare our SPI under Conviva Good vs Conviva Best thresholds for the last 7 days. Show both values side by side and tell me which sub-KPIs cause the biggest drop when switching to Best."
Pulse Drilldown Links from Conversations
|
|
Feature Update (Beta):
Introduces the /pulse command, which turns a Nexa conversation into a set of direct Pulse drilldown links — one for each distinct topic covered in the conversation, with any filters or thresholds already applied. Run /pulse after any Nexa conversation to jump directly into the underlying Pulse trend view for each topic without re-entering filters manually.
Use Case:
After a Nexa conversation covering video health, app health, and a specific Connection Induced Rebuffering Ratio (CIRR) spike, run /pulse. Nexa returns a ready-to-open link for each topic — for example, an iOS New York CIRR link opens directly into a Pulse trend view filtered to that device, market, and CIRR threshold.
Export Reports as PDF or HTML
|
|
Feature Update:
Every Nexa report and dashboard can now be exported as a PDF or HTML file, on demand or automatically on a recurring schedule. Exports are delivered as proper file attachments rather than inline images, making them suitable for saving, forwarding, and archiving.
Use Case:
On any dashboard, click the download icon and choose Download as PDF or Download as HTML. For recurring delivery, open Schedule Analysis, set Report Format to PDF or HTML, and add subscribers. Recipients receive a document attachment instead of an embedded image.
Larger Prompt Box
Feature Update:
The Nexa prompt box now accepts up to 10,000 characters. Power users running deep root-cause investigations or pasting structured prompts from other AI tools can submit complex, multi-part questions without truncation.
Reliable Long-Running Analyses
Feature Update:
Nexa now allows up to 15 minutes for complex analyses to complete. Previously, queries taking longer than five minutes appeared to fail even when Nexa was still processing, causing unnecessary resubmissions. Long-running investigations now finish properly instead of timing out.
May 15, 2026
Unified AI Analysis
|
|
Feature Update:
Updates Nexa as a unified AI analysis assistant within the Conviva Pulse platform, consolidating Video and App analytics into a single conversational experience.
By bringing Video and App analytics together, Nexa enables cross-domain investigation and correlation without requiring context switching between products or manual stitching of results. Key trends across quality of experience (QoE), audience, and engagement are automatically identified and surfaced, providing a comprehensive view of both video streaming and digital product performance in a single interface.
Use Case:
For the query - What is the SPI, and what is the number of active users for the last 30 days? - analysis calculates the SPI and total number of active users over the last 30 days to evaluate recent audience engagement trends. Generate the report and save the analysis for the team’s future reference. It supports ongoing monitoring of usage patterns, identification of growth or decline in user activity, and validation of the impact of recent releases or campaigns. The results enable data-driven decision-making for capacity planning, performance optimization, and continuous product evaluation.
More Details: Nexa Introduction.
January 8, 2026
Analysis Templates
|
|
Feature Update:
Introduces the ability to save session conversations as analysis templates for reuse. This feature enables faster access to commonly used analyses and ensures workflow consistency.
The following template types are now available:
-
Recommended Analyses: System-curated templates provided by Conviva, which are accessible only to Nexa Admins.
-
Saved Analyses: User-saved templates available for individual reference.
-
Team Analyses: User-saved templates marked as Team, making them accessible to the entire Team for shared use.
This enhancement improves efficiency, supports collaboration, and standardizes analysis practices within Nexa.
Use Case:
For the query - What is the number of active users for the last 30 days? - analysis calculates the total number of active users over the last 30 days to evaluate recent audience engagement trends. Save the analysis for the team’s future reference. It supports ongoing monitoring of usage patterns, identification of growth or decline in user activity, and validation of the impact of recent releases or campaigns. The results enable data-driven decision-making for capacity planning, performance optimization, and continuous product evaluation.
More Details: Analysis Templates.
December 17, 2025
Impacted Sessions for App
|
|
Feature Update:
Provides enhanced visibility into service impact by identifying individual sessions and end users most affected by performance issues. Teams can quickly pinpoint sessions impacted by App errors, poor QoE, anomalies, outages, or quality degradation, enabling faster, more targeted troubleshooting.
Use Case:
When a quality incident occurs—such as application startup time exceeding 3 seconds or average network request time surpassing 3 seconds—teams can instantly identify the sessions most adversely affected using Nexa’s Impacted Sessions insights. This capability enables teams to assess customer impact quickly, understand incident severity and scope, and prioritize investigations based on the most critical cases. By clearly highlighting users and sessions experiencing the app errors, failures, or degraded quality of experience (QoE), Nexa accelerates root-cause analysis, improves incident reporting accuracy, and supports timely, targeted communication with support teams for effective customer outreach.
December 4, 2025
Share Session Details
|
|
Feature Update:
Provides the option to Share the session details, allowing users (with the c3 access) to instantly view the full context—messages, insights, decisions, and outputs—without having to recreate the steps.
Use Case:
To retrieve and share insights on platform performance, the user queries, What are the top impacted sessions and viewers yesterday? This request returns a detailed view identifying the most affected sessions and viewers for the previous day, enabling timely analysis and corrective action. After reviewing the results, the user clicks the Share button, which generates a collaborative link. This link gives recipients direct access to the same insights, ensuring alignment and supporting efficient, data-driven collaboration across teams.
Top Impacted Sessions and Viewers for Video
|
|
Feature Update:
Provides enhanced visibility into service impact by supporting Top Impacted Sessions and Top Impacted Viewers for Video. This update allows teams to quickly identify which sessions and end users were most affected by a performance issue, an anomaly, an outage, or a quality-degradation event.
-
Top Impacted Sessions: Provides the individual playback sessions most negatively affected based on error severity, rebuffering, video start failures, poor QoE metrics, or detected anomalies.
-
Top Impacted Viewers: Highlights the viewers experiencing the most significant impact during the event window—enabling targeted customer support, proactive outreach, and rapid root-cause identification.
Use Case:
When a quality incident occurs—such as a CDN slowdown, ISP disruption, or application performance issue—teams can instantly identify which sessions and viewers were most adversely affected using Nexa's new Top Impacted Sessions and Viewers insights. These insights allow them to assess customer impact, understand the issue severity and scope, and prioritize investigations based on the most critical cases. By highlighting the specific users and sessions that experienced the highest rebuffering, failures, or degraded QoE, Nexa enables faster root-cause analysis, more accurate incident reporting, and timely communication with support teams for targeted customer outreach.
Know Improvement Opportunities for Video
|
|
Feature Update:
Provides visibility into AI-driven Improvement Opportunities through the AI Roadmap. Users can access the AI Roadmap in Nexa to view prioritized recommendations and areas of focus to enhance performance and stability. By asking questions such as, How do I improve SPI? or Improvement opportunities for SPI, users receive targeted guidance on critical improvements. This feature helps teams identify optimization paths quickly and supports more informed, data-driven decision-making.
Use Case:
Users can understand how to enhance the Service Performance Index (SPI) for their application. The user enters the query How do I improve SPI? Nexa accesses the AI Roadmap and generates a set of prioritized SPI improvement opportunities. The system highlights key factors affecting SPI—such as latency, error rates, or buffering issues—and provides actionable recommendations tailored to the user's environment. These may include optimizing specific flows, addressing high-impact errors, improving delivery performance, or resolving recurrent issues. The user reviews these insights to determine where to focus efforts and develops a targeted plan to improve SPI metrics and overall service quality.
Support Queries for Video Alerts
|
|
Feature Update:
Supports Video alerts, enabling users to access viewer-specific alert information directly within Pulse. Users can retrieve alert summaries and trends by asking questions such as Critical alerts for today or Alerts for the last 7 days, providing faster visibility into viewer-level issues and helping teams identify, prioritize, and address critical problems more efficiently.
Use Case
Enter the query Show the critical alerts in the last 24 hours. Nexa retrieves all critical viewer-specific alerts generated within that period, summarizing alert types, affected sessions, and timestamps. Use this information to identify emerging issues and drill into specific alerts for root-cause analysis, enabling faster response and resolution.
Try Nexa
|
|
Feature Update:
Introduces a new Try Nexa button within Video and App — Trends Dashboard to provide users with faster, more intuitive access to Conviva Nexa. With improved discoverability and smoother transitions between monitoring and diagnostics, the update delivers a more connected and intuitive user experience.
November 13, 2025
Support for App Alerts
|
|
Feature Update:
Supports App AI Alerts within Nexa, giving users immediate visibility into critical issues without leaving Pulse. This enhancement helps teams detect, investigate, and act on anomalies faster than ever. Users can request alerts using natural language—such as “Show me critical alerts for the last week” or “Show me open alerts for yesterday”—and receive results instantly. The AI Alert dashboard opens in a new browser tab to support focused analysis, and users can further examine any alert by referencing its Alert ID. This update improves the speed and clarity with which issues are identified and investigated.
Use Case
Enter the query “Show alerts due to network issues in the last 2 days.” Nexa interprets the request, applies the specified time range, and filters alerts based on network-related categories identified by App AI. The system then returns a focused list of relevant alerts, highlighting their severity, status, and associated metrics. Open an alert dashboard in a new tab for deeper investigation or select an individual Alert ID to review detailed insights and anomalies.
Support queries for Auto Insights for Broken Assets and App Versions
|
|
Feature Update:
Supports queries for Auto Insights on Broken Assets and App Versions, enabling faster issue identification and analysis directly within Pulse.
Users can request insights by asking questions such as,
-
Show me broken assets for today
-
Show me broken assets due to CIRR, or
-
Compare the app versions
Nexa interprets these queries, retrieves the relevant insights, and presents a clear summary of asset health and version performance. Users can also deep dive into any specific broken asset or app version to view detailed insights and contributing factors.
Use Case
To quickly assess whether any assets are malfunctioning and potentially affecting customer experience or service performance, enter the query What are the broken assets for today? Nexa processes the request and automatically filters Auto Insights to retrieve all assets that have triggered failure conditions within the current day. Nexa returns a curated list of broken assets along with key details such as failure type, impacted regions or devices, and severity indicators. The user can then select any individual asset from the list to open a deeper view, enabling examination of root causes, historical patterns, and related performance metrics.
To assess how the latest app version performs compared to an older one, enter the query Show me the insights for the latest and old app versions. Nexa retrieves insights for both versions and presents a clear comparison of key metrics, including crashes, errors, and performance issues. The user can then drill into either version for detailed insights into impacted assets and contributing factors. These insights help determine whether the latest version shows improvements or introduces new problems.
Thinking View Enhancement
|
|
Feature Update:
Introduces a new visible thinking state in Nexa to clearly indicate when the system is analyzing a user’s prompt. This enhancement improves interaction clarity by signaling that Nexa is actively processing the request, helping reduce perceived wait time and creating a smoother, more transparent user experience. Users can also turn off the thinking model based on their preferences, and this setting is persisted at the user level to ensure a consistent experience across sessions.
November 7, 2025
Support queries for Viewer Ids in Video.
|
|
Feature Update:
Supports Viewer ID–based analysis in Video, providing a significant AI-driven enhancement for support teams. Users can query viewer-specific insights to accelerate troubleshooting and understand individual viewing experiences with greater precision.
For example, queries such as,
-
Show the experience issues for viewer ID <Id number>
-
What were the last five sessions for viewer ID <Id number>
-
Show sessions with maximum issues on 5th Nov 2025 for viewer ID <Id number>; return targeted session and experience data.
Users can also drill down to a specific session ID to view exact timelines and pinpoint issues, such as rebuffering. This capability enables faster, more accurate support investigations and improves overall operational efficiency.
Use Case:
To investigate a viewer's complaint about poor streaming quality, enter the query: Show the experience issues for viewer ID <ID number>. Nexa performs viewer ID–based analysis in Video and returns a consolidated view of all experience issues for that viewer, such as rebuffering events, playback failures, bitrate drops, and start-up delays. The response highlights when the issues occurred, their severity, affected devices or regions, and any recurring patterns. Use this information to identify root causes—such as CDN problems, network instability, or player errors—and take targeted corrective actions, improving both the individual viewer's experience and the overall service quality.
October 30, 2025
User Timeline Integration for App.
|
|
Feature Update:
Supports user-timeline queries for App, enabling instant analysis of experience and performance at the user or client level. When a user requests timeline insights, Nexa provides a link to the user timeline dashboard, which opens in a new browser tab, ensuring a clearer, more focused view.
For example, queries such as,
-
Show the experience issues for user ID <ID number>.
-
What were the last five sessions for client ID <ID number>?
-
For the user ID <ID number> summarize issues for the last 7 days.
-
Show sessions with maximum issues on 20th October 2025 for user ID <ID number>.
This update improves diagnostic efficiency enabling the users to troubleshoot faster by viewing user-specific journeys and error summaries without switching dashboards or relying on data teams. This capability streamlines issue resolution and strengthens understanding of user impact by combining performance and experience data in a unified workflow.
Use Case:
To investigate the recent activity for a client reporting intermittent issues, enter the query What were the last five sessions for client ID <Id Number>? Nexa processes the request through App's user timeline integration and retrieves the most recent five sessions associated with that client ID. The response includes key details such as session start and end times, duration, device or platform used, and any associated experience issues. The engineer reviews this information to identify patterns—such as repeated errors, abnormal session durations, or network inconsistencies—and uses the insights to determine whether a specific problem is recurring.
Support Queries for Flow Auto Insights in Nexa
|
|
Feature Update:
Supports Flow analysis for Auto Insights, providing deeper guidance for customers with Auto Insights–enabled flows. Users can analyze any supported flow, and Nexa presents additional insights and actionable recommendations to help identify issues and optimization opportunities. This enhancement applies to customer accounts and flows where Auto Insights is enabled. Users can request information with queries such as Show details about the flow <flow name> for last week. This update improves diagnostic accuracy and supports more informed decision-making for flow performance.
Use Case:
To review the performance of a key operational flow over the past week, enter the query Show details about the flow Checkout for last week. Nexa analyzes the specified flow and returns the standard flow metrics along with newly added Auto Insights and recommendations. These insights highlight anomalies such as increased failure rates, latency spikes, or drop-off points for further investigation. The user reviews these details to identify root causes, prioritize improvements, and implement targeted fixes. This streamlined analysis helps improve flow performance and enhances the overall user experience.
What is Nexa?
|
|
Feature Update:
Nexa is Conviva’s AI-powered analytics assistant designed to help users interact with their Conviva data using natural language. Instead of navigating complex dashboards or writing queries, users can ask questions in plain English, and Nexa will interpret the request, run the appropriate Conviva API calls, and return actionable insights, summaries, or dashboards.
Nexa helps users to
-
Retrieve insights faster without complex filtering or UI navigation
-
Accelerate troubleshooting for video, app, network, or user-session issues
-
Generate dashboards on demand
-
Reduce time-to-insight for Product, Ops, Engineering, and Support teams
-
Make data analysis more accessible and intuitive for all users
Note: Conviva provides 50 million free tokens each month. The counter refreshes at the start of every month (UTC zone), and unused tokens do not carry over. Once the free tokens are utilized, contact Conviva Support for additional access.By Default, all users have use permission in Nexa.
Admins can change the permissions to,
-
No: Disables Nexa for the user in the account, including admins. No Nexa features will be accessible.
-
Use: Allows users to access and interact with Nexa features once enabled by the account admin. (Default setting)
-
Enable - (Admin-only permission): Allows the admin to activate Nexa for the entire account after accepting Conviva’s AI Acceptable Use Policy.
More Details: Nexa.
Conviva Connect
Connect Releases
Connect Summary 2025
|
Content Summary Retrieves historical and real-time metrics for building custom dashboards or applications. |
Ads Summary Retrieves viewer experience by combining statuses, metrics, and dimensional metadata. |
App Summary Manages saved filter settings via API, allowing retrieval, modification, creation, and deletion of filters. |
2025 Releases
October , 2025
- Sessions V3 API:
-
Allows
?Limit={N}in the query parameter to control the number of sessions in the response.- Displays IPandIPv6 information in the
network_infosection of the API response.
More Details: Sessions V3 API
- Displays IPandIPv6 information in the
Conviva APIs
API Updates
This section lists the release notes for the recent API releases.
Conviva APIs
API Summary 2024
|
Metrics V3 API Retrieves historical and real-time metrics for building custom dashboards or applications. |
Sessions V3 API Retrieves viewer experience by combining statuses, metrics, and dimensional metadata. |
Bulk Filters API Manages saved filter settings via API, allowing retrieval, modification, creation, and deletion of filters. |
|
AI Alerts API Determines the impact of the alert condition based on the given severity level. |
Precision Policy API Manages Precision filters and policies, activating one or more and rearranging filters. |
PII Opt-Out API Removes Personally Identifiable Information (PII) data using viewer IDs, and views PII request status. |
2024 Releases
May 23, 2024
-
Sessions V3 API:
-
Allows
?Limit={N}in the query parameter to control the number of sessions in the response. -
Displays IP and IPv6 information in the
network_infosection of the API response.
More Details: Sessions V3 API
-
March 31, 2024
-
Conviva's Metrics V2 API, Sessions V2 API, and Viewers Module API:
-
The V2 APIs are deprecated. Use the V3 version of these APIs to take advantage of the new capabilities. The AI Alerts API, Precision Policy API, and PII Opt-Out API are not part of this migration.
More Details: Metrics V3 API and Sessions V3 API
-
March 27, 2024
-
Metrics V3 API and Sessions V3 API:
-
Improves retrieval of metrics and viewer sessions based on a given time range. The default time range will no longer be in effect for retrieving the historical metrics and session data.
More Details: Metrics V3 API and Sessions V3 API
-
Conviva Data Feeds
Data Feed Releases
Data Feeds Summary 2025
|
Data Feed Summary Provides access to DPI Flow feeds. |
2025 Releases
October, 2025
- Data Feeds Update:
-
Adds support for DPI Flow data feeds.
More Details: Conviva DPI Flow
Conviva MCP
MCP Releases
This section lists the release notes for the recent MCP releases.
Conviva MCP
MCP Summary 2026
|
MCP Summary Unifies MCP access in a single endpoint: |
2026 Releases
March 3, 2026
-
MCP Update:
-
Unifies MCP access with the single MCP endpoint
https://mcp.conviva.com/mcp.
More Details: Conviva MCP
-
2025 Releases
October, 2025
-
MCP Update:
-
Adds support for agent MCP requests for SEI and App metrics, viewers, and AI alert data.
More Details: Conviva MCP
-
Conviva MDDI
MDDI Releases
This section lists the release notes for the recent Connect MDDI releases.
Conviva MDDI
MDDI Summary 2025
|
MDDI Summary Provides access to Conviva data packages for offline cross dimensional analysis of key Conviva metric data. |
2025 Releases
October , 2025
-
MDDI Update:
-
Provides access to Conviva data packages for offline cross dimensional analysis of key Conviva metric data. Contact your account representative or Conviva Support for setup and data handling details.
More Details: Conviva MDDI
-