What's New in VSI

Documentation: Pulse help links now open docs.conviva.ai

Feature Update: Help links inside Conviva Pulse now open documentation on docs.conviva.ai. Selecting the help control in the Pulse header takes you to the documentation for the surface you are working in.

Use Case: Get to the right reference from inside your workflow — no separate search, and always the current version of the page.

More Details: Documentation and In-App Help.

Navigation: Pulse product surfaces renamed to Video and App

Pulse left navigation — Video and App now carry the product-surface names used across VSI.

Feature Update: The Pulse navigation labels now match the VSI product-surface model: DPI is renamed to App, and Video Streaming Insights is renamed to Video. Ads is unchanged. This is a labelling change only — no dashboards, metrics, filters, saved views, permissions, or API behavior changed, and no action is required.

Use Case: Consistent, customer-facing names across Video, App, and Ads make it clear which surface you are in and which product a given capability belongs to.

More Details: VSI Product Surfaces.

Documentation: docs.conviva.ai is now the home for all documentation

Feature Update: docs.conviva.ai is now the single home for all Pulse documentation, with a major search upgrade. It fully replaces the in-Pulse Learning Center, which will be retired soon — all the latest documentation now lives on docs.conviva.ai. Note that Pulse help links still point to the old Learning Center; they will be updated in the next release.

Notifications: Global Mute (Beta) for All Alert Notifications

Feature Update: Mute all AI Alert and manual alert notifications across every channel for a set window (up to 24 hours) — useful for maintenance windows or known low-traffic periods.

Use Case: During a maintenance window or a known low-traffic period, mute notifications so non-actionable alerts don't reach your team, while the alerts themselves stay visible on the Alert Listing page.

More Details: Global Mute (Beta).

• Unique Viewers — 3 New Metrics Beta: New Viewer ID–based metrics — Unique Viewers with Attempts, Unique Viewers with Ended Plays, and Ad Unique Viewers — count distinct viewers rather than devices, for intervals up to 24 hours within the last 30 days.

• New API Management Permission at User Level: API Management is now a per-user permission (Hide, View, or Edit) set in User Management, with a separate API Admin permission that controls who can grant access to others. Learn more

• Usage Dashboard — Table View Export: Export now produces a single download that combines the time-series data with a per-account table breakdown, and the export header lists all selected c3 accounts. Learn more

AI Alerts: Reinstate AI Alerts Support for Ad Metrics

Feature Update: Resumes AI Alerts support for Ad metrics. This dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data. It improves root cause visibility and enhances analysis of issue impacts. (AI Alerts for Ads will be enabled in phases starting May 14, 2026, through end of May 2026.)

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Use Case: Use the AI Alerts dashboard to identify key anomalies, then jump to detailed anomaly analysis through the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Ad Rebuffering Ratio) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to identify the metric's highest value, which helps analyze the issue's impacts.

More Details: AI Alerts.

ASN Dimension: Refreshes ASN Dimension Names

Feature Update: Refreshes the ASN display names for approximately 40,000 ASNs to align with the latest authoritative source data. Changes include major ownership renames and minor normalizations such as country code corrections. This update affects only the ASN dimension — the ISP dimension remains unchanged and accurate. A recurring refresh process is now in place to ensure ASN names remain up to date going forward.

Settings: New API Usage Dashboard Menu Item

Feature Update: Simplifies API Usage Dashboard access with a direct link in the Settings menu, eliminating multi-step navigation.

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Use Case: Quickly access API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.

More Details: Settings and Usage Dashboard.

Usage Dashboard: Improved API Usage Visibility in the Usage Dashboard

Feature Update: Introduces call origin filtering in the Usage Dashboard to distinguish between MCP-originated and Pulse API calls. This enhancement enables targeted analysis of traffic distribution, supports measurement of MCP adoption, and improves troubleshooting by isolating issues specific to each access path. The Call Origin filter provides options to view MCP-only, direct-only, or combined traffic, with dashboard metrics updating dynamically based on the selected configuration.

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Use Case: Check your overall API usage and determine the API traffic distribution across MCP-originated and direct Pulse data calls. Monitor MCP traffic usage to build efficient agentic data models for VSI and DPI data access.

More Details: Usage Dashboard.

SPI: Updated SPI Setting Persistence for Shared and Saved Dashboards

Feature Update: Updates SPI setting persistence so shared and saved dashboards maintain the SPI settings at the time the dashboards were generated.

The behavior of the SPI on shared dashboards depends on the date the share link was generated:

• Links generated before March 26: The dashboard consistently displays the SPI based on the Overview dashboard setting, regardless of the SPI selection at the time of sharing.
• Links generated on or after March 26: The dashboard displays the specific SPI setting selected at the time of sharing.

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More Details: SPI Introduction, Overview Dashboard.

AI Alert Notification: Google Chat Notifications for AI Alerts (Beta)

Feature Update: Enhances the Conviva Notification Channel with support for AI Alerts in Google Chat Spaces as data-rich, structured notification cards. With this release, Google Chat appears as a notification channel within Conviva's existing notification service settings. The integration enables the delivery of AI-generated alerts directly to a selected Google Chat Space using Incoming Webhooks. These notifications render as data-rich Google Chat cards, ensuring structured, readable, and actionable alert messages with links to Conviva diagnostics features.

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Use Case: Set up Conviva Google Chat settings to reduce incident response times. For example, automatically route alerts about minutes with 4xx network response codes to the web services team's Google Chat channel, enabling engineers to proactively identify and resolve client-side errors before they impact users.

More Details: Google Chat Notification.